Senior Retention Product Manager

You will play a key role in helping grow the company to its next level and shape its future — through helping us lower our churn rate —through customer obsession, data-driven execution, You will be reporting to the CEO directly

About us:

RapidSeedbox is a remote B2C subscription based SaaS company with a mission to provide online anonymity to people worldwide & to provide data accessible in fast, reliable, and private ways making public web data accessible to all.

We've been operating since 2008, serving thousands of active clients. With a clear vision for the future, our remote, passionate, and diverse team is continuously expanding, and we are on the lookout for talented individuals to join us on our exciting journey.

Watch the introduction video from our CEO & founder: https://www.youtube.com/watch?v=pZ_Z9yq4ZYI

Our core values are:

• Excellence in everything we do (“I go above and beyond”)
• Ownership and responsibility (“I own my area of responsibility”)
• Continuously push the limits (“I don’t accept no as an answer. No is just an option”)
• Openness & cooperation (“Everyone matters”)

About the Role (Mission of the role):

The Senior Retention Product Manager mission is to deeply understand customer use cases & being obsessed about customer needs & help shape a strategic product roadmap,solving core customer challenges and deliver features/changes that will lower churn/increase retention & monetization.

This role combines strategic product thinking with hands-on product execution and is essential to the future of the business. You will own retention and subscription monetization through your contribution.

This is a fractional (20 hrs/week) engagement.

Primary goals would be the following:

• Reduce churn
• Improve activation of new users
• Improve perceived product value
• Optimize subscription economics

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• Improve customer LTV

Key Responsibilities:

• Build and Execute the Retention Strategy: Own the roadmap for reducing voluntary and involuntary churn. Create segmentation-driven retention journeys across seller types and lifecycle stages.
• Improve Activation & Onboarding: Increase the percentage of new users who reach meaningful product value by identifying friction points and redesigning the activation journey. Design and iterate on a frictionless onboarding flow that helps users quickly understand core use cases and achieve their first success moment.
• Reduce time-to-value KPI: Systematically shorten the time between signup and first meaningful outcome by removing blockers and aligning product flows with real user intent.
• Improve first-week engagement: Increase early product engagement by introducing behavioral triggers, education loops, and feature adoption pathways that drive habitual usage within the first 7 days.

You’ll be a great fit if you have the following hard skills: 

• Retention & Subscription Analytics: You deeply understand subscription metrics of B2C SaaS products (cohorts, retention curves, LTV, churn segmentation, expansion revenue, ARPU, payback period). You can independently run cohort analysis, identify churn drivers by segment (behavioral, pricing, technical, persona-based), and turn insights into product features.
• Product Discovery & Customer Research: You run continuous discovery — including user interviews, JTBD analysis, churn interviews, cancellation surveys, and rapid validation experiments. You know how to separate symptoms from root problems.
• Activation & Onboarding Optimization: You specialize in reducing time-to-value. You can map user journeys, identify friction points, improve first-session success, and increase early engagement through behavioral triggers, nudges, lifecycle messaging, and product-led interventions.
• Data Fluency & Self-Serve Analytics: You are highly hands-on with product analytics tools for a subscription-based businesses. You define tracking frameworks, build dashboards, validate instrumentation, and use data to prioritize roadmap decisions without waiting on others.

You’ll be a great fit if you have the following career background: 

• 5+ years of experience in B2C SaaS subscription-based products, in a PLG (Product-led growth) environments. 
• 5+ years of experience reducing churn (must provide examples with numbers) in past companies, through customer interviews & running experiments.
• 5+ years of experience working closely with data (Including product analytics tools)
• 5+ years of experience of mapping the user-journey and breaking it down into segments, as part of a B2C user journey
• 2+ years of working with UI/UX/Figma files as part of designing the best user-journey for a B2C SaaS product
• Fluent in English, both written and verbal.
• Bonus Points: If you have been involved in adjacent industries to our product, which are: VPN/VPS/Hosting/Cloud Storage/Consumer Infrastructure SaaS.

You’ll not be a great fit if you have the following criteria (What we are not looking for): 

• Senior executive (VP/Head) who does not execute hands-on.
• You didn’t work in subscription-based models/products in the past.
• Worked only on marketing without product ownership

What’s in it for you:

• 100% Remote Work: Enjoy the flexibility of working 100% remotely from the comfort of your home or any location worldwide.
• Professional Growth: As we are a small company, you'll have the chance to engage with various aspects of the business, fostering your professional development.
• Shape the next phase of RapidSeedbox: You’ll be joining at a pivotal stage, where your ideas can genuinely influence our product. There is a real opportunity to shape the product strategy and contribute to the next phase of the company. Your voice will be heard. You’ll work closely with leadership and have the space to experiment, learn, and make a visible impact.
• Friendly Environment: Work in a supportive and friendly environment where collaboration, respect, and positivity are part of every day.
• Emergency Fund: We offer an interest-free emergency fund with comfortable payouts to help you in times of need.

Interview flow:

We take hiring seriously. We want to make sure we are a great match and that you can be successful & happy here.

• Initial Screening Call: Everything starts with a 30-minute call & Filling a form application (Up to 30 minutes). We appreciate candidates who take the time to thoughtfully answer our questions and share relevant information. This helps us understand your background and motivations.
• Test task: In this phase, we do a test task.
• Competency Interview (1 hour): In this phase, we focus on the specific skills and traits needed for the role
• Work History (1 hour): In this phase, we focus on your specific career path and work history.
• Reference Check: Before extending an offer, we request references from past colleagues—ideally including peers, managers, and subordinates. We’ll ask you to facilitate these conversations so we can get a well-rounded view of your working style.

If this opportunity resonates with you, we are excited to meet you and welcome you to the RapidSeedbox team!