Lead onboarding, engagement, and retention within a growing professional community. Develop and execute engagement strategies, build meaningful relationships, and create a high-touch member experience. 5+ years of community management experience required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
About the Role
We are seeking a proactive, relationship-driven Community Engagement & Member Experience Manager to lead onboarding, engagement, and retention within a growing professional community.
This is not a passive content-posting role. We are looking for someone who builds meaningful relationships, drives participation, and creates a high-touch member experience. You will serve as the bridge between members and leadership, ensuring consistent communication, strong engagement, and measurable satisfaction.
If you are energized by connecting people, increasing participation, and improving retention through thoughtful strategy and personal outreach, this role is for you.
About the Community
Our members are professionals and business leaders who value growth, collaboration, and meaningful connection. The environment is professional, supportive, and centered around personal and business development. We are looking for someone who can maintain a welcoming, inclusive, and high-quality space where members feel seen, heard, and supported.
What Success Looks Like
- New members feel welcomed and connected within their first 30 days
- Engagement and participation steadily increase
- Members renew because they feel supported and valued
- Events are well-organized, well-attended, and impactful
- Leadership receives clear updates with engagement insights and trends
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Key Responsibilities
- Lead structured onboarding and welcome experiences
- Proactively build relationships through regular member check-ins
- Develop and execute engagement strategies across the community platform
- Create posts and structured conversations that drive participation
- Oversee daily moderation and maintain a professional environment
- Coordinate virtual events, networking opportunities, and shared resources
- Manage CRM tracking, scheduling, and operational processes
- Handle member support and issue resolution with professionalism
- Drive referrals, testimonials, and member success stories
- Identify opportunities to improve engagement, satisfaction, and retention
Requirements
- 5+ years managing communities (100+ members preferred)
- Proven success improving engagement, participation, or retention (be ready to share results)
- Proven experience coordinating virtual events
- Proven experience in using Circle (must)
- Experience working with professional, executive, or coaching environments preferred
- Strong written and verbal English communication skills
- Comfortable proactively reaching out to members
- Highly organized and able to manage multiple communication streams
- Strong ownership mentality and accountability
- Tech-savvy and comfortable with digital platforms
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* Property management industry knowledge is a plus, but not required.
What We Offer
- 100% Remote
- Monday–Friday schedule
- $12–$15 USD per hour (based on experience)
- Opportunity to grow within a fast-evolving coaching organization
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