Senior Knowledge Coordinator for People Experience Transformation

Job Title

Senior People Knowledge Coordinator

Requisition ID

R027052

Job Description

Job Title: Senior People Knowledge Coordinator

Reporting To: Manager, People Experience Digital Transformation

Department: Human Resources – People Experience

Location: Santa Monica (Remote and hybrid work possible)

Your Mission

We are seeking a Senior Knowledge Coordinator to join our People Experience (PEx) Transformation team to provide global HR knowledge support in ServiceNow. This role is critical to executing an AI-first HR delivery model ensuring the quality of knowledge is optimized for AI tools to ingest and provide quality responses to prompts. You will support the HR organization with knowledge life cycle management: creation, maintenance, governance, and optimization of HR knowledge articles in ServiceNow, with a strong focus on content quality and AI readiness. A key focus of this role is ensuring content quality, enabling accurate, searchable, and reliable employee self-service experiences globally. The role spans all aspects of the knowledge lifecycle, from content intake and creation to audits, optimization to onboarding of new knowledge authors.

This role is remote.

What You Bring To The Table

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:

• Manage the end‑to‑end lifecycle of HR knowledge articles in ServiceNow, including intake, creation, review, approval, publishing, maintenance, and retirement
• Partner with HR stakeholders to translate complex HR policies and processes into clear, employee‑friendly knowledge
• Ensure knowledge remains current, accurate, and aligned with evolving HR processes and programs
• Partner with HR Centers of Excellence (CoEs) and non-HR partners (i.e. Payroll) to identify requirements for HR knowledge content creation
• Design, structure, and publish HR knowledge articles in ServiceNow, coordinating reviews and final signoff with CoEs
• Ensure HR knowledge articles are clearly written, well structured, accurate, and appropriate for the specific audience (business/geographic, etc.)
• Conduct regular weekly and monthly audits of HR knowledge content to:
• Verify accuracy, completeness, and compliance with knowledge standards
• Ensure article ownership is current, reassigning authors when individuals leave or change roles
• Partner with authors to extend, update, or retire content in a timely manner

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• Optimize HR knowledge content to improve searchability, relevance, and performance within AI SupportBot, including:
• Updating article structure, format and content
• Testing content effectiveness and making iterative improvements
• Coordinate onboarding of new HR knowledge authors, including access provisioning, training, and ongoing support
• Provide knowledge management support for projects led or supported by the PEx Transformation team
  

Minimum Requirements

• Bachelor's degree or equivalent experience
• Experience working with ServiceNow knowledge management applications
• Familiarity with AI-assisted search and chatbot content optimization
• Experience working within a large, complex global organization
• General knowledge of HR within a modern, AI-enabled operating model
• Ability to work cross-functionally across HR teams (e.g., Payroll, Finance, Legal), who are key stakeholders in building exceptional employee experience
• 8+ years in HR project support or administrative delivery role
• Strong attention to detail and excellent organizational skills, with the ability to manage and maintain large volumes of HR knowledge content
• Strong written and verbal communication skills, with the ability to collaborate across HR teams and stakeholders
• Ability to work with long‑form content and creatively structure information in a clear, concise, and user‑friendly way for end users
• Proven ability to follow through and proactively engage stakeholders to ensure knowledge is accurate, up to date, and maintained at a high standard
• Proactive, self‑driven problem solver with a strong sense of ownership and accountability for content quality
• Demonstrates integrity, humility, and resilience; takes ownership of outcomes and learns from mistakes
  
  

Extra Points

• Experience working in a unionized environment
• Experience in a fast-paced tech or entertainment industry
  
  

Our World

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

Requirements

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.
  
  

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $72,720.00 - $134,460.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.