Implementation Specialist

About Paubox

Paubox is a remote-first B2B startup changing the game around HIPAA compliant communication, providing secure communication for modern healthcare. We are a series A company with over 8,500 customers that leverages customer feedback to build innovative email security solutions that our customers love. Our patented email security features protect healthcare organizations from internal and external cybersecurity threats, all with an unwavering focus on ease of use, security, and reliability.

Pauboxers are an eclectic group of individuals from across the US, who find commonality in our customer-driven mission to make secure communication easier in healthcare.

At Paubox, we strive to create a remote workplace that is diverse, inclusive, and transparent. But being remote doesn’t stop us from building connections! Pauboxers connect through casual non-work Slack channels, monthly team bonding events, one-on-one virtual coffee chats, and the occasional team or company-wide offsite retreat.

About The Role

The Paubox Implementation team is seeking a specialist to assist our team in onboarding new customers. As an implementation specialist at Paubox, you will work with our new customers via Zoom to change their email routing in Google Workspace or Microsoft 365, and assist them in updating their domain's DNS records. You’ll ensure their success with our product by testing their configuration, reviewing their Paubox dashboard, and answering any questions they have during their onboarding process.

Your day-to-day

• Onboarding new customers of all sizes, on all Paubox products
• Ensuring successful onboarding of new Paubox customers by defining and delivering on success metrics
• Supporting customers through the implementation period via email and zoom
• Working with Sales and Customer Success Managers to ensure smooth handoffs and handling of our customers
• Delivering an A+ customer experience all day, every day
  
  

What You'll Need To Succeed

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• Bachelor’s degree or equivalent experience
• Previous onboarding, implementation, or support experience
• Natural ability to connect with customers and understand their priorities and issues
• Exceptional communication skills
• Experience with email routing and DNS management
• Team player! We work together
• Customer-centric, collaborative, responsive, and positive
• Ability to work and thrive remotely
  
  

It would be great if you also have

• Experience working in a fast-paced startup environment
• Experience working in the healthcare or other regulated industry
• Familiarity with Hubspot
  
  

What You'll Get From Us

• A fully-remote work environment, no RTO here!
• Cigna or Kaiser Permanente healthcare coverage (location dependent)
• Dental and vision insurance through Principal
• 401(k) retirement account
• Sick and vacation time totalling 28 days per year
• 8 paid annual holidays
• Stock option grants
• Company-provided Macbook
• $500 quarterly stipend for professional development
  
  

Salary data for this role

• Base salary: $87,000.00
• Variable comp potential (prorated for the first year, based on your start date): $20,000