Senior Creative Operations Manager

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

The organization believes that mental health is just as important as physical health. It recognizes that mental health issues can be complex and multifaceted, and is dedicated to treating the whole person, not just the symptoms.

The organization aims to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

The organization believes that by providing quality care that is both evidence-based and compassionate, it can empower individuals to take charge of their mental health and achieve their full potential. The team is passionate about making a positive impact on the lives of those struggling with mental health issues and strives to be a force for positive change in the field of mental healthcare.

The company operates as a remote-first organization. It currently hires in most U.S. states, with the exception of Hawaii.

About the Role

The organization is looking for a Sr. Creative Operations Manager to play a critical role within its Creative Studio, leading the vision and operational execution of all creative projects from intake to planning, execution and delivery. This role will serve as the operational backbone of the Creative Studio. Leveraging industry best practices, this individual will own project workflows, resourcing, timelines and cross-functional coordination to ensure on-time delivery of high-quality creative at scale.

This role will manage all incoming and outgoing creative work, oversee project assignments and resourcing, and act as the primary point of contact for stakeholders across marketing, product, growth, and other teams. Leveraging industry credentials and a deep understanding of creative processes, this individual will work upstream with cross-functional partners on the planning of projects, setting priorities, identifying risks, and continuously improving how the Creative Studio operates. Importantly, this individual will be out in the industry discovering new tools, industry best practices, and new creative talent that will ensure the brand creative is leveraging industry best practices. This role is ideal for a proactive operator who thrives at the intersection of creative, process, and collaboration in a fast-paced environment.

Required Qualifications

• 7+ years of experience in creative operations, project management, or a related role within an in-house creative team, agency, or fast-paced organization
• Expertise leading multiple creative projects simultaneously from intake through delivery

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• Strong voice and thought leader in how best to tackle creative assignments, with a proven ability to translate business strategy into operational plans, ensuring work is aligned with company priorities in order to reach business goals
• Demonstrated proficiency to bring industry best practices and new talent into a creative organization – with a bias to action to seeking out solutions (e.g. evolving operating models, technology solutions) and resources that optimize creative and business outcomes
• Experience leading creative operations strategy for an in-house team or agency, including intake models, prioritization frameworks, and workflow design
• Mastery of creative project management tools and systems (e.g., Asana, Monday, Airtable, Jira, or similar)

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. All interested applicants are encouraged to apply, even those who may not meet every preferred requirement.

• Experience influencing and aligning cross-functional partners at a senior level, balancing creative excellence with business needs and operational constraints
• Expertise identifying risks, dependencies, and tradeoffs early and proactively driving solutions across stakeholders
• Background working in healthcare, technology, or another highly regulated and/or fast-growing industry environment

Benefits and Perks

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future

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• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend : Set up your workspace for success
• Quarterly department stipend : Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns : Explore a variety of engaging topics
• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our Team

The organization believes that diversity, equity, and inclusion are fundamental to its mission of making mental healthcare work for everyone. It is dedicated to having a culture of inclusion that will support employees in feeling safe, seen, heard, and valued.

Compensation

$153,765 – $171,855 • Offers Equity • Range above includes base salary, there is no bonus for this role.

The range above represents the minimum and maximum for starting total cash in this role. The total cash offered is based on a combination of factors such as individual proficiency, pay equity, and experience level.

The hiring organization is an equal opportunity employer committed to building a diverse and inclusive team.