AI Summary
Market Website Support Owner is responsible for providing support to 58 markets, monitoring Jira tickets, and handling tasks. The role involves briefing product owners, creating tasks for markets, and following up on tasks. The Market Website Support Owner will also train new market colleagues and update training material.
Key Highlights
Market Website Support Owner
58 markets support
Jira ticket monitoring
Key Responsibilities
Answering all website questions of 58 markets
Market Support Monitor Jira tickets created by markets (bugs, support, request new/updating master pages)
Briefing of the product owner
Create tasks for the markets (Jira tickets) & follow up
Request for new master pages, updating or adjustments by the markets: briefing of the product owner
Master Content Roll Out To The Market Websites Briefing of the markets
Training Of The Markets On The CMS Train new market colleagues/working students
Give on regular basis refreshment trainings to all markets
Set up new trainings when needed (e.g. new functionalities or components) and train the markets
Updating training material
On Boarding New market colleagues/working students to processes & systems
Account creation
Updating Confluence NEO Content Operation library for the markets
Benefits & Perks
Full remote possible
Full Time
Job Description
IMEA (India, Middle East, Africa)
India
LIXIL INDIA PVT LTD
Employee Assignment
Fully remote possible
Full Time
1 February 2026
Job Description: Market Website Support Owner
SPOC For 58 Markets
- Answering all website questions of 58 markets
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- Monitor Jira tickets created by markets (bugs, support, request new/updating master pages) follow up and handling tasks
- Either help markets by ourselves or outsource task to an Agency (create Jira ticket, brief Agency, check/test and follow up)
- Request for new master pages, updating or adjustments by the markets: briefing of the product owner
- Briefing of the markets
- Create tasks for the markets (Jira tickets) & follow up
- Check if markets need support from Market Website Support Owner or Agency with localization
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- Train new market colleagues/working students
- Give on regular basis refreshment trainings to all markets
- Set up new trainings when needed (e.g. new functionalities or components) and train the markets
- Updating training material
- New market colleagues/working students to processes & systems
- Account creation
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