AI Summary
Join our managed services team as a Senior Microsoft 365 IT Engineer. You will work remotely, taking ownership of escalated issues, project delivery, and proactive system management. Strong Microsoft 365 administration and technical skills are required.
Key Highlights
Remote work
Senior Microsoft 365 IT Engineer
Managed services team
Key Responsibilities
Administer Microsoft 365 tenants
Manage Entra ID
Support and execute Active Directory migration projects
Manage Intune device enrolment
Maintain security posture across M365
Administer Microsoft licensing
Manage tenant-level settings and service health
Manage Windows Server environments
Support Hyper-V virtualisation and RDS/terminal services environments
Administer backup and recovery platforms
Monitor server health and performance
Own and resolve escalated L2/L3 helpdesk tickets
Provide remote support to end users
Technical Skills Required
Benefits & Perks
Fully remote role
Exposure to a varied and technically interesting client environment
Small team with direct access to senior leadership
Nice to Have
Microsoft certifications
Experience with Hyper-V and RDS/FSLogix environments
FortiGate firewall administration
Juniper or similar enterprise switching experience
UniFi wireless infrastructure management
Zscaler ZIA or cloud-based internet security platforms
Healthcare sector IT experience
Datto BCDR or similar backup/DR platform experience
Auvik or similar network monitoring tooling
Job Description
Our client IO Solutions is looking for a Senior Microsoft 365 IT Engineer in REMOTE
IO Solutions is looking for an experienced Senior IT Engineer to join our managed services team in a remote first capacity. This is a hands-on technical role requiring broad skills across end user support, server and infrastructure management, networking, and Microsoft cloud platforms.
You will work across a small number of managed client environments in the healthcare sector, taking ownership of escalated issues, project delivery, and proactive system management. You will be a key technical resource within our team and expected to operate with a high degree of autonomy.
Responsibilities
Microsoft 365 & Azure — Core Focus
- Administer Microsoft 365 tenants including Exchange Online, Teams, SharePoint, and OneDrive
- Manage Entra ID (Azure AD) including user provisioning, group management, conditional access policies, and MFA
- Support and execute Active Directory migration projects including planning, execution, and post-migration validation
- Manage Intune device enrolment, compliance policies, and configuration profiles
- Maintain security posture across M365 including Defender for Business and Microsoft security baselines
- Administer Microsoft licensing and manage tenant-level settings and service health
- Manage Windows Server environments including Active Directory, DNS, DHCP, Group Policy, and file services
- Support Hyper-V virtualisation and RDS/terminal services environments
- Administer backup and recovery platforms (Datto) and respond to backup failures and recovery requests
- Monitor server health and performance via RMM tooling and action alerts proactively
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- Own and resolve escalated L2/L3 helpdesk tickets requiring senior technical resolution
- Provide remote support to end users across Windows and Microsoft 365 platforms
- Troubleshoot complex authentication, connectivity, and application issues
- Document resolutions and contribute to internal knowledge base
- 5+ years of experience in a managed services or IT support environment
- Strong Microsoft 365 administration across Exchange Online, Teams, SharePoint, OneDrive, and Entra ID
- Hands-on experience with Active Directory — administration, GPO, and migration projects
- Solid Windows Server administration (2016/2019/2022) including DNS, DHCP, and file services
- Experience with Intune device management and conditional access
- Familiarity with Microsoft Defender and M365 security tooling
- Experience supporting SMB environments with 50–150 users
- Strong troubleshooting methodology and ability to work autonomously
- Excellent written and verbal communication — able to explain technical issues to nontechnical users
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- Microsoft certifications (MS-102, AZ-104, SC-300 or equivalent)
- Experience with Hyper-V and RDS/FSLogix environments
- FortiGate firewall administration
- Juniper or similar enterprise switching experience
- UniFi wireless infrastructure management
- Zscaler ZIA or cloud-based internet security platforms
- Healthcare sector IT experience — particularly Medical Director or similar clinical PMS
- Datto BCDR or similar backup/DR platform experience
- Auvik or similar network monitoring tooling
- Fully remote role —
- Exposure to a varied and technically interesting client environment in the healthcare sector
- Small team with direct access to senior leadership and real input into how we operate
- Opportunity to grow with the practice as we expand our client base
- Supportive culture with a focus on doing the right thing for clients
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