Manager, Learning and Development: Field Training

Do you excel at strategic leadership, developing high-performing teams, and driving continuous improvement in learning and development? Join us as we reshape the future and set new standards for retail training excellence at Murphy USA.

As the Manager, Learning and Development: Field Training, you will play a crucial role in advancing the success of our retail operations by strategically leading the design, development, and execution of cutting-edge training programs. You will leverage your expertise in learning and development, retail operations, and leadership to drive the overall effectiveness of our training processes, solutions, and programs, elevating our field team's performance.

NOTE: This role is ON-SITE at our Home Office in El Dorado, Arkansas. Relocation assistance available for highly-qualified candidates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Training Leadership

• Develop and lead the execution of a comprehensive, future-focused training strategy that aligns with the broader Learning and Development strategy and organizational goals.
• Spearhead the design, implementation, and continuous improvement of training programs that drive measurable results across all field operations levels.
• Establish frameworks to assess evolving training needs and ensure that all programs remain effective, relevant, and responsive to business needs.

Talent Development

• Partner with Talent Management and HR teams to strategically develop a robust pipeline of talent, identifying and nurturing high-potential employees through advanced training and development initiatives.
• Implement programs that facilitate career progression and leadership development for field operations personnel.

Innovative Curriculum Development

• Lead the creation of innovative, engaging, and multi-modal training materials, incorporating the latest advancements in e-learning, technology, and adult learning theories.
• Continuously monitor industry trends, identifying and adopting best practices to ensure training materials are cutting-edge and impactful.

Cross-Functional Collaboration

• Serve as a senior liaison to field operations leadership, building strong partnerships to understand and anticipate business needs.
• Align training strategies with operational priorities, ensuring training supports key performance drivers and organizational objectives.

Performance Coaching and Leadership Development

• Provide expert coaching and mentoring to the field training team, ensuring consistent performance and growth.
• Facilitate leadership development sessions for field leaders, focusing on driving performance and operational excellence.

Training Program Execution and Oversight

• Lead the execution of large-scale, high-impact training initiatives, ensuring maximum engagement and long-term retention of knowledge.
• Oversee training effectiveness metrics, using data-driven approaches to continually refine and optimize programs.

Compliance and Operational Excellence

• Ensure training programs align with company policies, compliance requirements, and industry regulations through robust quality assurance and auditing processes.
• Implement and maintain systems for tracking and evaluating training compliance across all retail operations.

Senior Stakeholder Engagement

• Cultivate strong relationships with senior leaders and other key stakeholders, ensuring training initiatives are aligned with business objectives and garnering executive-level support.
• Communicate program results, milestones, and key metrics to leadership, showcasing the impact of training initiatives on business outcomes.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and/or abilities required for a Manager-level role.

EDUCATION / EXPERIENCE / SKILL / ABILITY

• Bachelor’s degree in HR, Organizational Development, or related field; master’s degree or equivalent experience preferred.
• Extensive experience in Learning and Development, with a proven track record of leading large-scale training initiatives in a retail or operational environment.

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• Strong leadership capabilities, with demonstrated success in driving team performance and organizational change.
• Expertise in instructional design, adult learning principles, and e-learning technologies.
• Superior facilitation, coaching, and presentation skills.
• Ability to navigate complex organizational environments, managing cross-functional projects and influencing senior leaders.
• Strong analytical skills, with the ability to assess training outcomes and adjust strategies accordingly.
• Experience with LMS platforms and e-learning software preferred.

CURRENT ACCOUNTABILITIES

• Leadership of field training, encompassing new-hire training, functional skills, compliance, and ongoing development.
• Oversight of the Learning and Development team, ensuring alignment with strategic business goals.
• Management of the Learning Management System (LMS), ensuring seamless delivery of training content and metrics.
• Conducting comprehensive training needs assessments and program evaluations.

FUNCTIONAL SKILLS / COMPETENCIES

• Instructional Design (Advanced)
• Facilitation – ILT and vILT (Expert)
• Adult Learning Strategies (Advanced)
• Technical Aptitude (Advanced)
• Strong Leadership and Team Development Skills

LEADERSHIP COMPETENCIES

• Strategic Vision
• Driving Results
• Cultivating Innovation
• Influencing and Inspiring Others
• Developing Talent
• Organizational Agility

TRAITS

• Change Champion
• Resilient and Flexible
• Forward-Thinking
• High Learning Agility
• Strong Work Ethic

WORK ENVIRONMENT

• Lean team structure, requiring hands-on leadership and cross-functional collaboration.
• Managing multiple, often competing, priorities with a focus on delivering high-quality results.

SOFTWARE SKILLS REQUIRED

Proficient: Office 360 – MS Teams, Outlook, PowerPoint, Excel, Word

SOFTWARE SKILLS PREFERRED

Proficient: Articulate, Vyond