AI Summary
As a Help Desk engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. You will work with your team to provide market-leading technical support. Your focus will be on delivering 1st & 2nd line IT support services to the customer base of our MSP partners.
Key Highlights
Troubleshooting technical issues
Delivering 1st & 2nd line IT support services
Working with team to provide market-leading technical support
Key Responsibilities
Troubleshooting a range of technical issues
Delivering 1st & 2nd line IT support services
Escalating issues requiring more senior resources
Technical Skills Required
Benefits & Perks
Up to R25,000 inc benefits CTC per month
Fully Remote - work anywhere in South Africa
Immediate start
Job Description
First/Second Line Support Engineer - Fully Remote - South Africa - UK Hours
Working hours - 7am - 4pm IST, Mon - Fri, working every other weekend (days back in Lieu).
What’s this role about?
As a Help Desk engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
What will I get up to day to day?
You will be responsible for delivering 1st & 2nd line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.
Your Everyday Focus Will Include
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10.
- Office 365.
- Microsoft Office.
- Printers and Scanners.
- Various customer applications.
- Basic administration of Windows Server 2016, 2019.
- Network troubleshooting.
- Using our PSA platform to log and respond to support tickets.
- Identifying and escalating higher-level issues to a senior engineer.
- Being a people person, delivering support in a friendly and positive manner.
- Great communication skills, both verbally and in writing will be expected.
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Stand Out From The Pack With These Things
- Passion for technology and self-development.
- Experience working for a managed service provider.
- Knowledge of Autotask RMM or PSA.
- Up to R25,000 inc benefits CTC per month
- Fully Remote - work anywhere in South Africa
- Immediate start
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