Level 2 System Engineer

Looking for Philippines-based candidates

Job Role: Level 2 System Engineer

Compensation range: $1,200 - $2,500 AUD/month

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 6 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: The client is an established Australian Managed IT Services provider delivering end-to-end technology solutions to businesses across various industries, including healthcare, education, retail, and professional services. They specialise in providing managed IT support, cloud services, cybersecurity, infrastructure management, and helpdesk solutions, with a strong focus on delivering reliable, proactive, and tailored technology support that helps clients improve efficiency, security, and overall business performance.

Role Overview: A Level 2 System Engineer is responsible for diagnosing, troubleshooting, and resolving escalated IT issues across hardware and software systems, ensuring timely resolution and minimal downtime. The role involves managing support tickets end-to-end, communicating with clients, and collaborating with internal teams and vendors when needed. It also includes supporting system migrations and implementations, managing multiple priorities, documenting technical solutions, and delivering high-quality customer service, including night shift coverage as required.

Key Responsibilities:

Advanced Support & Escalations

• Handle escalated tickets from L1 engineers
• Diagnose and resolve complex technical issues
• Provide root cause analysis and long-term solutions
• Ensure minimal downtime and rapid resolution

Server & Infrastructure Management

• Install, configure, and maintain:
• Windows Servers
• Active Directory, Group Policy, Exchange
• Virtual environments (VMware / Hyper-V)
• Manage:
• Storage systems (SAN / NAS)
• High-availability systems and clusters

Cloud & Microsoft Ecosystem

• Administer:
• Microsoft 365 & Azure environments
• Identity and access management
• Support cloud migrations and hybrid environments
• Configure cloud-based services (Azure / AWS)

Networking & Security

• Configure and manage:
• Firewalls (Sophos)

Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

• VPNs, VLANs, routing, switching
• Monitor and manage:
• Network performance and traffic
• Security threats and vulnerabilities
• Conduct:
• Security audits
• Penetration testing and vulnerability scans
• Implement network segmentation and security policies

Monitoring, Performance & Optimization

• Monitor systems using RMM tools
• Analyze logs, alerts, and performance metrics
• Perform system tuning and optimization
• Ensure uptime, capacity planning, and reliability

Backup, DR & Business Continuity

• Manage:
• Backup systems (Veeam / Datto)
• Disaster recovery solutions
• Develop and maintain:
• DR and business continuity plans
• Perform testing and validation of recovery processes

Projects & Implementations

• Lead and support:
• System upgrades and migrations
• Infrastructure deployments
• Network implementations
• Install and configure:
• Servers, applications, databases, web services
• Load balancers, SSL certificates, and security tools

Documentation & Governance

• Maintain detailed documentation (IT Portal)
• Develop:
• IT policies
• Security procedures
• Network diagrams and system documentation
• Ensure compliance with internal and client policies

Leadership & Internal Contribution

• Mentor L1 engineers
• Assist in training and knowledge sharing
• Improve processes and service delivery
• Participate in on-call and after-hours support

Requirements

• Minimum a bachelor's degree in computer science or related technology
• Minimum of 4 years of relevant IT support or systems engineering experience
• Successfully completed at least 25 technical projects (implementation, migration, or support-related)
• Excellent communication skills in written and spoken English is a must.
• Excellent customer service.
• Focused and process drive window professional service experience
• Experience with an office setting it up & involved with migration projects
• Agreed to work on the night shift

Certifications:

• Sophos Architect Certified
• MCSA (Microsoft Certified Solutions Associate)
• CCNA (Cisco Certified Network Associate)
• Veeam Certified Engineer

Technical Expertise:

• Windows Server
• Office 365 (Setup & migrations) Exchange
• SCCM
• Active Directory Management Tools
• Legal application experience
• Filesite, BigHand, Carpe Diem or Elite
• Networking (configuring firewalls/ routers/switches)
• Remote support (VPN, RDS)
• Virtualisation (VMware)

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)