Network Operations Center (NOC) Supervisor

*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*

Job Title: NOC Supervisor

Location: Grand Rapids, MI (Onsite). Must be local, commutable, or open to relocation. Relocation assistance provided for candidates outside the local commuting area.

Compensation: $75,000–$90,000 salary (dependent on experience) + $5,000 signing bonus.

Shift: 3rd Shift

Overview:

Telvero is seeking a hands-on NOC Supervisor to lead a small team in a fast-paced network operations environment. This role is ideal for a strong Tier 2 technician ready to step into management. The supervisor will oversee daily operations, support network performance, and play a key role in incident response, outage management, and change coordination.

Primary Responsibilities:

• Manage 3 to 4 direct reports, including one-on-ones, performance reviews, and coaching.
• Supervise daily NOC operations, including workload distribution, scheduling, and team availability.

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• Monitor ticket queues and ensure timely resolution aligned with SLAs.
• Maintain ticket quality and identify team training opportunities.
• Act as a technical escalation point and assist with troubleshooting and maintenance.
• Coordinate with engineering on change management activities, reviewing and validating high volumes of changes.
• Lead incident response during shift and drive outage resolution.
• Support onboarding and development of new team members.
• Collaborate with internal and external teams to resolve issues.
• Participate in a weekend on-call rotation (48 hours every 3 to 4 weeks).

Qualifications:

• 5+ years of telecommunications or network operations experience.
• 1 to 2 years of leadership experience or demonstrated ability to transition into a management role.
• Experience with incident and outage management.

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• Strong problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of LAN, WAN, TCP/IP, routing, and switching.
• Ability to read and interpret network diagrams.

Technical Requirements:

• Experience with Adtran (PON/Access) preferred.
• Experience with Calix or similar vendors acceptable.
• Familiarity with Juniper and Mikrotik is a plus.

Preferred Certifications:

• JNCIA, Adtran, or Network+ preferred.