System Administrator

About the Role

We are seeking a proactive and user-focused System Administrator to anchor our internal technical operations and elevate our workplace experience. In this role, you will be the go-to technical partner for our team, managing everything from advanced macOS troubleshooting and network optimization to seamless employee onboarding. If you thrive in a fast-paced environment and pride yourself on delivering friction-free tech support, this is your opportunity to make a tangible impact on our daily operations.

About the Client

Our partner is a tech company building product engineering across Fintech, iGaming, and Marketing. They turn innovative ideas into high-performing engines and launch them at scale. As their exclusive recruitment partner, we manage their full-cycle talent acquisition.

What You Will Do

• Deliver Excellence in Support: Provide exceptional first- and second-line technical support to internal users across Slack, Jira Service Desk, and in-person interactions.
• Own the Lifecycle: Lead the IT onboarding and offboarding processes, managing workstation setups, hardware provisioning, and secure system/VPN access configuration.
• Manage Infrastructure: Configure, install, and maintain laptops (predominantly macOS), peripherals, printers, CCTV, access control systems (ACS), and modern meeting room AV setups.
• Optimize Networks: Troubleshoot and maintain Local Area Networks (LAN), Wi-Fi infrastructure, and secure VPN access utilizing Palo Alto networks.
• Maintain System Health: Execute daily system health checks, implement critical updates and patches, and manage IT assets and inventories within Jira Assets.
• Document & Improve: Document technical incidents and resolutions to build out a robust internal knowledge base in Confluence, driving continuous improvement for user satisfaction.
• Collaborate & Escalate: Partner closely with cross-functional IT teams to escalate complex issues and streamline global support processes.

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What You Bring

• Proven Experience: 3+ years of dedicated experience in technical support, desktop engineering, or system administration.
• OS Expertise: Deep technical proficiency with macOS systems (Windows proficiency is a strong plus).
• Technical Problem-Solving: A proven ability to diagnose, troubleshoot, and resolve hardware, software, and network issues independently.
• Tooling Mastery: Hands-on experience with modern ticketing and documentation systems, specifically Jira and Confluence.
• Communication Skills: Fluent English communication skills (both written and verbal) with a strong user-first, service-oriented mindset.
• Adaptability: The organizational skill required to balance and prioritize multiple tasks efficiently within a fast-paced environment.

Bonus Points If You Have:

• Experience in an SLA-driven Service Desk environment.

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• Familiarity with Apple Mobile Device Management (MDM) tools like Jamf.
• Hands-on experience configuring MikroTik and Ubiquiti network devices.
• Knowledge of AV/meeting room hardware (Logitech, Crestron) or CCTV/Access Control systems.
• Basic scripting skills (Bash, PowerShell) for desktop automation and provisioning.
• An understanding of ITIL or similar IT service management frameworks.

What's in It for You

• Financial Growth: A highly competitive remuneration package with structured annual salary reviews, plus a €200 net monthly transport allowance.
• Health & Wellness: Comprehensive private medical coverage (including inpatient, outpatient, dental, annual check-ups, and maternity support) alongside an Urban Sports Club membership covering 50+ activities across Europe.
• Global Mobility: Full relocation support, including flights, visa sponsorship for you and your family, and up to 2 weeks of hotel accommodation.
• Continuous Learning: Dedicated professional development opportunities, challenging projects, and partial reimbursement for English and Portuguese language courses.
• Work-Life Balance: Generous time off featuring 24 non-business vacation days per year plus 6 fully paid sick days.
• Active Perks: Partial financial compensation for tennis and padel lessons, combined with regular team-building events to keep our culture connected.