AI Summary
Partner with software developers and IT staff to improve system design and operability. Define and maintain operational standards and runbooks. Provide advanced technical support and troubleshooting for complex platform and service issues.
Key Highlights
Partner with software developers and IT staff
Define and maintain operational standards
Provide advanced technical support
Key Responsibilities
Partner with software developers, platform engineers, and IT staff to improve system design, operability, deployment safety, and production support readiness.
Define and maintain operational standards, runbooks, support procedures, escalation paths, and service-level objectives.
Evaluate system architecture and changes to ensure they balance functional requirements, service quality, reliability, security, and compliance needs.
Drive continuous improvement in platform stability, maintenance, and availability.
Provide advanced technical support and troubleshooting for complex platform and service issues affecting internal users and stakeholders.
Technical Skills Required
Benefits & Perks
Remote work
Security clearance
Nice to Have
Experience with multiple Linux distributions including Ubuntu.
Experience with at least one of the following: Tanzu Kubernetes, Nutanix Kubernetes Platform, Canonical Kubernetes.
Experience with cloud platforms such as AWS and Azure.
Experience with infrastructure automation and configuration management.
Experience managing AI tooling on Kubernetes including MCP Servers, LLM platforms (vLLM, Ollama), Kubeflow.
Job Description
Essential Functions
- Partner with software developers, platform engineers, and IT staff to improve system design, operability, deployment safety, and production support readiness.
- Define and maintain operational standards, runbooks, support procedures, escalation paths, and service-level objectives.
- Evaluate system architecture and changes to ensure they balance functional requirements, service quality, reliability, security, and compliance needs.
- Drive continuous improvement in platform stability, maintenance, and availability.
- Provide advanced technical support and troubleshooting for complex platform and service issues affecting internal users and stakeholders.
- 8+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Systems Engineering, or related infrastructure roles supporting production services.
- Strong experience with Linux systems administration and troubleshooting in enterprise environments.
- Strong experience operating and maintaining on-prem Kubernetes platforms and all related components including CRI, CNI, and CSI plugins.
- Experience deploying and maintaining applications on Kubernetes using Helm, Kustomize, and similar tooling.
- Experience supporting DevOps tooling such as GitLab, Artifactory, Jira, Confluence.
- Experience with GitOps tools such as FluxCD or ArgoCD.
- Proficiency scripting with at least one of Python, Go, or Bash.
- Strong experience designing, maintaining, and maturing observability tooling including monitoring, dashboards, logging and tracing, and supporting SLOs.
- Strong understanding of reliability engineering concepts:
- Service health indicators
- High availability design, failure reduction, and testing
- Operational readiness practices, including developing documentation, runbooks, and architectural descriptions
- Incident response, root cause analysis, remediation/recovery
- Ability to obtain a security clearance, which includes U.S. citizenship.
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- Experience with multiple Linux distributions including Ubuntu.
- Experience with at least one of the following: Tanzu Kubernetes, Nutanix Kubernetes Platform, Canonical Kubernetes.
- Experience with cloud platforms such as AWS and Azure.
- Experience with infrastructure automation and configuration management.
- Experience managing AI tooling on Kubernetes including MCP Servers, LLM platforms (vLLM, Ollama), Kubeflow.
- Experience with security and compliance considerations in regulated environments.
- DoD experience.
- Active or inactive Secret Security Clearance.
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- Bachelor’s degree in CS, Software Engineering or other IT-related field or equivalent experience
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