We're hiring a Dutch-speaking AI Consultant to work with a large customer service organisation in the Netherlands, focusing on automated contact centre journeys. This is a consultative, client-facing role where you'll shape how AI is used to improve customer experience, increase containment, and drive operational efficiency. The ideal candidate will have experience working on customer journey automation and conversational bots.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
AI Consultant / AI Product Owner (Dutch Speaking)
Fully Remote (Europe) | Up to €85,000 | Occasional Travel
We’re hiring a Dutch-speaking AI Consultant to work with a large customer service organisation in the Netherlands, focusing on automated contact centre journeys (voice and digital bots).
This is a consultative, client-facing role where you’ll shape how AI is used to improve customer experience, increase containment, and drive operational efficiency.
What you’ll be doing
- Lead workshops with stakeholders to design and optimise automated customer journeys
- Provide guidance on AI, conversational design, and CX best practice
- Analyse performance and identify improvements across containment, AHT, NPS and call deflection
- Turn business requirements into clear, structured use cases for development teams
- Identify new opportunities for automation and help prioritise delivery
- Act as the bridge between business stakeholders and technical teams
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What we’re looking for
- Fluent/Native Dutch (essential) – including cultural nuance and natural conversation
- Proven experience working on customer journey automation / conversational bots
- Strong consultancy skills – able to lead workshops, influence decisions, and drive consensus
- Experience within contact centre / customer service environments
- Comfortable working with both technical and non-technical stakeholders
- Able to bring structure, clarity, and direction in client-facing settings
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Nice to have
- Experience in telco, utilities, or retail environments
- Exposure to conversational AI tools or CX platforms
Fully remote across Europe, with occasional travel for stakeholder sessions.
Salary up to €85,000.
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