We are seeking an Italian-Speaking Cybersecurity Customer Expert to provide exceptional cybersecurity customer support to Italian-speaking clients. This role involves diagnosing and resolving security-related issues, advising customers on cybersecurity best practices, and maintaining detailed records of customer interactions. Fluency in Italian is required, and previous experience in customer support or a similar role is preferred.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
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Job Description
Mercier Consultancy MD is looking for Italian-Speaking Cybersecurity Customer Experts to join our expanding team in Greece. In this role, you will provide exceptional cybersecurity customer support to Italian-speaking clients, helping them secure their digital environments. This is an excellent opportunity to develop your career in cybersecurity within a supportive and innovative workplace.
Key Responsibilities
- Offer expert customer support to Italian-speaking clients regarding cybersecurity products and services via multiple communication channels including phone, email, and chat
- Diagnose and resolve security-related issues effectively and efficiently
- Advise customers on cybersecurity best practices and the optimal use of security solutions
- Maintain detailed records of all customer interactions and technical issues in CRM systems
- Work with internal teams to escalate complex problems and contribute to their resolution
- Keep up-to-date with the latest developments in cybersecurity to provide informed support
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- Fluency in Italian (both written and spoken) is required; proficiency in English is a plus
- Previous experience in customer support or a similar role, preferably in the cybersecurity or IT security fields
- Strong understanding of cybersecurity concepts and technologies
- Excellent communication skills and analytical abilities to solve client issues effectively
- Capability to multitask and work efficiently under pressure in a fast-paced environment
- Experience with CRM tools and customer support software
- Passion for cybersecurity and eagerness to continuously learn and adapt
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- Fully Paid Training
- Fully Paid Relocation Package
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