Program Coordinator, Student Onboarding and Persistence

Job Profile

Administrative Operations Specialist 2

Job Family

Administrative Operations

Time Type

Full time

Max Pay – Depends On Experience

$75,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description

Are you a project coordinator extraordinaire? Do you excel at execution and operational excellence? Then keep reading below for this Program Coordinator, Student Persistence & Onboarding opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We are seeking a Program Coordinator of Student Onboarding and Persistence to join our EdPlus Operations team. Every day you will make a difference in the lives of others by supporting the day-to-day execution of onboarding activities, orientation, and persistence-related initiatives to ensure a seamless, high-quality student experience.

You will be responsible for operational delivery, coordination, and implementation of workstreams led by the Program Manager, ensuring that orientation runs smoothly and persistence initiatives are executed accurately and on time. You will work closely with EdPlus teams and ASU partners to carry out defined plans, maintain systems and content, and support continuous improvement efforts through reliable execution and feedback.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Essential Duties

Execute day-to-day orientation operations

• Manage the build, QA, and deployment of orientation in Canvas.
• Maintain orientation content, modules, and assets for accuracy and timeliness.
• Coordinate term readiness (dates, links, announcements, access).
• Troubleshoot issues impacting student access or completion.
• Monitor orientation, participation, and completion daily/weekly.
• Support updates based on Program Manager recommendations.
  
  

Implement persistence initiatives and updates

• Execute defined persistence interventions (content updates, nudges, process changes).
• Implement changes across platforms (Canvas, email, tools) as directed.
• Support pilots and tests by preparing materials and tracking execution.
• Ensure consistency across touchpoints aligned to provided standards
  
  

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Coordinate across teams to support execution

• Work with Enrollment, Student Success, Instructional Design, Marketing, Technology, and Action Lab to complete tasks.
• Track requests, timelines, and dependencies for assigned work.
• Follow up with stakeholders to ensure deliverables are completed.
• Escalate risks or blockers to the Program Manager.
  
  

Maintain onboarding and persistence systems and materials

• Manage Canvas shells, templates, and assets.
• Update links, resources, and policy references.
• Maintain trackers, documentation, and process guides.
• Support system updates and integrations as needed.
  
  

Support data tracking and reporting

• Pull and compile routine reports (participation, completion, engagement).
• Monitor key indicators and flagging anomalies or drops in performance.
• Maintain dashboards or trackers used by the team.
• Provide data inputs for analysis led by the Program Manager.
  
  

Support communication execution

• Draft and schedule student-facing communications (emails, announcements).
• Ensure messages are accurate, timely, and aligned to guidance.
• Coordinate communication timelines across teams.
• Update messaging based on feedback and direction,
  
  

Ensure quality and consistency of student experience

• Conduct QA reviews of orientation and related materials.
• Ensure alignment with accessibility standards and institutional guidelines.
• Identify inconsistencies or issues and propose fixes.
• Support a smooth, consistent experience across student touchpoints.
  
  

Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale AZ.

Desired Qualifications

• Bachelor’s degree or higher in a related field.
• Demonstrated strong organizational and project coordination skills.
• Demonstrated ability to manage multiple tasks and timelines with attention to detail.
• Experience working in online higher education.
• Experience supporting program operations or student success initiatives.
• Evidence of familiarity with Canvas or similar learning platforms.
• Demonstrated ability to follow defined processes while adapting to changing needs.
• Demonstrated strong written communication skills.
• Demonstrated comfort working across multiple teams and stakeholders.
• Evidence of basic data tracking and reporting skills.
  
  

NOTE: Please answer the following questions in your cover letter:

• This role supports initiatives that help students successfully begin and persist in their academic journey. Describe a time you improved an experience, process, or communication to better support online learners. What changes did you make, and what impact did they have on student engagement or success?
• This role involves managing recurring, detail-oriented tasks (such as coordinating orientation activities or communications). Describe a time when you improved or added strategic value to a routine or repetitive process. What did you notice, what changes did you make, and how did it impact outcomes?
  
  

Salary & Benefits

$55,000 - $75,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts
  
  

Working Environment

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Driving Requirement

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding

No Federal Funding

Instructions To Apply

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$21347.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV
  
  

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

A fingerprint check is not required for this position.