SRE Operations Engineer

Title: SRE Operations Engineer (Canada)

Location: 100% Remote

Role Summary

• L1 Site Reliability Engineer responsible for monitoring, triaging, and executing standard operational tasks across enterprise applications
• Supports Kubernetes, APIs, WAF, databases, API gateways (Gloo, Apigee), Kafka, and multi-cloud environments (AWS/Azure/GCP)
• First line of defense for incident detection, troubleshooting, and escalation using runbooks and automation

Key Responsibilities

• Monitoring & Infrastructure
• Monitor systems using Grafana, Datadog, Splunk, Prometheus, and AIOps tools
• Detect anomalies and follow alert workflows for resolution or escalation
• Validate Kubernetes issues using monitoring dashboards and logs
• Runbook Execution
• Follow predefined runbooks for incident resolution
• Restart services, validate system health, and escalate when procedures fail
• Ensure adherence to operational standards
• Incident Triage & Communication

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• Perform initial incident triage and severity classification
• Collect logs, metrics, and system data for analysis
• Communicate clearly with stakeholders and escalation teams
• Kubernetes Operations
• Use kubectl to inspect pods, deployments, and services
• Validate service health and troubleshoot cluster-level issues
• Scripting & Automation
• Read and modify scripts in Python, Bash, or PowerShell
• Support automation of repetitive operational tasks
• Networking & Security Troubleshooting
• Use tools like ping, curl, netstat, and traceroute
• Identify DNS, firewall, WAF, or proxy-related issues
• Documentation & Knowledge Management
• Document incident resolution steps and system issues
• Identify gaps in runbooks and suggest improvements

Preferred Skills

• Familiarity with AWS, Azure, or GCP cloud platforms
• Basic SQL/NoSQL knowledge (e.g., simple query validation like SELECT 1)

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• Experience with ITSM tools such as ServiceNow, Jira, or xMatters
• Exposure to observability tools (ELK, Prometheus, Grafana, Splunk)
• Understanding of AI-assisted operational support tools
• Strong automation mindset and process optimization awareness

Qualifications

• 2–5 years (or more) in IT operations, NOC, or SRE/DevOps roles
• Strong understanding of Linux, networking, and Kubernetes fundamentals
• Knowledge of cloud-ready applications and observability tools
• Strong troubleshooting skills using structured methods (5 Whys, Fishbone analysis)

Deliverables

• Continuous monitoring of infrastructure, applications, dashboards, and logs
• Execution of standardized runbooks for incidents and routine tasks
• First-level incident triage and escalation to L2/L3 teams
• Documentation of incidents, gaps, and automation opportunities
• Clear communication during operational incidents
• Support onboarding of applications into operations framework