Technical Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Specialist in United States.

This opportunity is ideal for a customer-focused technical professional who enjoys solving problems and supporting users in a fast-paced healthcare technology environment. In this role, you will serve as a key point of contact for customers using specialized software solutions, helping resolve technical issues and ensuring a seamless user experience. You’ll work closely with cross-functional teams to troubleshoot software, networking, and integration challenges while maintaining a high standard of service and communication. The position combines technical troubleshooting, ticket management, and customer engagement in a collaborative remote setting. Candidates who are proactive, organized, and eager to learn new technologies will thrive in this dynamic and impactful role supporting healthcare-related systems and workflows.

Accountabilities

• Respond promptly and professionally to inbound customer calls, emails, and support inquiries.
• Manage support tickets through triage, prioritization, documentation, escalation, and resolution using ticketing systems such as Zendesk.
• Troubleshoot technical issues related to software functionality, data transfers, connectivity, and system performance.
• Provide clear guidance and support to users regarding product features, workflows, and best practices.
• Document customer interactions, issue resolutions, and recurring technical challenges within internal knowledge bases.
• Collaborate with engineering, IT, and product teams to resolve complex software, infrastructure, or integration-related issues.
• Maintain excellent customer communication and ensure a consistently positive support experience.
• Support operational efficiency by managing multiple priorities, follow-ups, and ongoing technical requests effectively.
  
  

Requirements

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• Previous experience working with Windows, Windows Server, and Office 365 environments.
• At least 1 year of experience with common IT systems, software support, or technical troubleshooting.
• Strong problem-solving skills with the ability to troubleshoot technical and networking-related issues.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to manage multiple tasks, projects, and support requests simultaneously while maintaining service quality.
• Basic knowledge of networking concepts, file transfers, and system navigation.
• Experience with customer support platforms or ticket management systems preferred.
• Familiarity with DICOM, PACS, medical imaging workflows, or healthcare IT systems is highly desirable.
• Ability to learn new software platforms quickly and collaborate effectively within cross-functional teams.
• Reliable, organized, and adaptable in a fast-paced remote support environment.
  
  

Benefits

• Competitive hourly compensation ranging from $25.00 - $35.00 per hour
• Fully remote work opportunity

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• Medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and paid volunteer day
• Opportunities for career growth and professional development
• Collaborative and supportive team culture
• Meaningful work contributing to the healthcare information industry
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.