Support and evolve digital workplace environment. Troubleshoot complex issues, automate tasks, and collaborate with teams. 4+ years in Microsoft cloud engineering required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Microsoft Operations Engineer
Location: 100% Remote (U.S.)
Employment Type: Contract-to-Hire
Compensation: $140,000 - $160,000
About the Opportunity
A growing enterprise organization is seeking a Modern Workplace Engineer (DWX) to help support, enhance, and evolve its digital workplace environment. This individual will play a key role in maintaining collaboration, endpoint management, identity, and productivity platforms while partnering closely with support teams and business stakeholders to deliver a seamless employee technology experience.
We're looking for someone who enjoys solving difficult technical problems, improving operational processes, and helping end users succeed. The ideal candidate is equally comfortable troubleshooting a complex escalation, implementing new solutions, documenting best practices, and identifying opportunities for automation.
What You'll Do
- Provide engineering support across Microsoft cloud technologies, endpoint management, identity services, collaboration platforms, and workplace productivity solutions.
- Investigate escalated technical issues, identify root causes, and implement long-term solutions rather than temporary workarounds.
- Partner with Service Desk and End User Support teams to improve operational maturity through documentation, knowledge transfer, and process improvement.
- Develop and maintain technical documentation, operational procedures, and support runbooks.
- Participate in the deployment, configuration, administration, and optimization of workplace technologies.
- Execute technology initiatives from planning through implementation, testing, deployment, and operational handoff.
- Collaborate with infrastructure, security, architecture, and application teams to support enterprise-wide initiatives.
- Identify opportunities to automate repetitive tasks and improve operational efficiency through scripting and modern management tools.
- Contribute to incident, problem, and change management activities while maintaining a strong service-oriented mindset.
- Utilize modern AI-assisted tools where appropriate to accelerate troubleshooting, documentation, analysis, and operational effectiveness.
Core Technology Environment
Candidates should have experience supporting several of the following technologies:
- Microsoft 365 Administration
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Microsoft Defender
- Microsoft Purview
- Endpoint Management and Device Compliance
- Identity and Access Management
- Conditional Access Policies
- Microsoft Graph API
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Required Qualifications
- 4+ years of experience in systems administration, endpoint engineering, workplace technology, Microsoft cloud engineering, or related infrastructure roles.
- Strong troubleshooting and root-cause analysis capabilities.
- Hands-on experience administering Microsoft 365 technologies within enterprise environments.
- Ability to work across multiple technologies and support functions with minimal oversight.
- Experience supporting identity, endpoint, collaboration, and productivity platforms at scale.
- Working knowledge of:
- PowerShell scripting
- Microsoft Graph API
- Git and version control
- CI/CD concepts and deployment processes
- Infrastructure-as-Code technologies such as Terraform, Bicep, or ARM
- ITSM platforms such as ServiceNow or similar tools
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Preferred Qualifications
- Experience supporting executive leadership or highly visible user populations.
- Previous experience in Desktop Support, End User Computing, or Service Desk environments.
- Microsoft certifications such as:
- MS-102 (Microsoft 365 Administrator)
- MD-102 (Endpoint Administrator)
- SC-300 (Identity & Access Administrator)
- ITIL Foundation certification or equivalent service management training.
- Experience incorporating AI tools into engineering or operational workflows.
- Exposure to regulated environments with change management, audit, or compliance requirements.
- Familiarity with Power Platform, workflow automation, or ServiceNow development.
What We're Looking For
Successful candidates are naturally curious, customer-focused, and motivated by solving problems the right way. They take ownership of their environment, communicate effectively with both technical and non-technical audiences, and consistently look for ways to improve systems, processes, and user experiences.
You should be comfortable engaging directly with users when necessary, collaborating across teams, and balancing operational support with continuous improvement initiatives. Most importantly, you enjoy learning, solving challenging technical problems, and helping others become more effective through technology.
If you're passionate about modern workplace technologies and enjoy making a meaningful impact on the employee experience, we'd love to hear from you.
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