Product Manager – Cloud Communications Platform

SCB Global is a Microsoft-aligned communications technology company delivering enterprise voice, CCaaS, and AI-powered solutions across the UK, US, UAE, India, and KSA. We are a carrier and platform business operating at the intersection of Microsoft 365, Teams Phone, and the next generation of agentic AI.

We operate a proprietary suite of cloud communications products and a carrier-grade OSS/BSS platform, serving enterprise customers across 75+ markets globally. Our solutions span CPaaS, contact centre, AI-powered communications, Teams voice, and operational analytics.

This is a high-ownership, high-visibility role. You will work directly with the VP Engineering and leadership team at the centre of our product evolution.

Job Title: Product Manager – Cloud Communications Platform

Reporting To: VP Engineering

Location: Fully Remote | Open to candidates worldwide | UK core hours required (9am–5pm GMT/BST)

Contract Type: Full-Time, Permanent

Compensation: Competitive, commensurate with experience and location

Start Date: As soon as possible

SCB Global is scaling its cloud communications platform from an engineering-led build phase into a market-facing, commercially driven product. We need a Product Manager who can bridge technical depth with commercial clarity — someone who understands how enterprise telecoms, CCaaS, CX, and Microsoft 365 ecosystems work, and who can translate that knowledge into tightly scoped, deliverable requirements that our engineering teams can execute.

You will own the product backlog across our suite of communications and AI products, as well as our carrier-grade operational platform. This is not a strategic blue-sky role — it requires hands-on, rigorous execution across multiple concurrent product lines, working at pace with a lean, high-output engineering organisation.

Product Backlog & Story Ownership

•    Own and maintain the product backlog across all product areas, prioritising by customer value, commercial impact, and engineering feasibility.

•    Write precise, well-scoped user stories and requirements — clear enough for engineering to execute without ambiguity.

•    Manage sprint-level story readiness, ensuring each item is defined and agreed before sprint planning.

•    Maintain traceability from commercial requirements (RFPs, customer requests, GTM commitments) through to delivery.

Platform & Feature Strategy

•    Develop and maintain product roadmaps across each product area, aligned to the company's phased engineering plan.

•    Analyse competitor platforms in the UCaaS, CCaaS, CX, and Teams voice space and identify capability gaps and differentiation opportunities.

•    Support RFP responses by mapping platform capabilities to customer requirements, including market coverage, SLA commitments, and AI feature readiness.

•    Contribute to GTM materials — product one-pagers, capability matrices, demo scripts, and competitive battlecards.

Stakeholder Collaboration

•    Work directly with the Product and R&D team on product strategy, sprint priorities, and commercial commitments.

•    Coordinate with engineering leads across the platform to ensure shared understanding of requirements and acceptance criteria.

•    Engage with solution consultants, pre-sales, and commercial teams to capture and translate customer requirements into backlog items.

•    Liaise with Microsoft partner teams and enterprise customers as needed to validate product direction.

Quality & Standards

•    Ensure all product requirements and stories are consistent with internal engineering and product standards before entering the sprint.

•    Review acceptance criteria with QA teams before sprint start.

•    Participate in sprint reviews and retrospectives, capturing product learnings and translating them into backlog refinements.

You will have direct backlog and roadmap ownership across our core product areas:

Solution Area

Description

CPaaS / AI Communications Platform

AI-powered communications orchestration, agentic workflows, and Microsoft 365 / Copilot integration

AI Receptionist

Intelligent, conversational auto-attendant with Teams-native call handling

CCaaS / Omnichannel Contact Centre

Enterprise contact centre spanning voice, email, WhatsApp, live chat, and AI-assisted agent workflows

Teams Voice / Operator Connect

Microsoft Operator Connect provisioning and Direct Routing across 75+ markets globally

Communications Analytics

Real-time and historical analytics across call, agent, and platform data

OSS/BSS Platform

Carrier-grade provisioning, billing, and operational management platform

Experience

•    3+ years of product management experience in a SaaS, CPaaS, CCaaS, or telecoms platform environment.

•    Demonstrable experience writing technical user stories for engineering teams — not just high-level feature descriptions.

•    Familiarity with Microsoft 365, Microsoft Teams, and/or Operator Connect / Direct Routing ecosystems.

•    Experience working with omnichannel customer engagement platforms (voice, email, chat, WhatsApp, or equivalent).

•    Understanding of OSS/BSS concepts — provisioning, billing, CDR processing, SIP trunking — sufficient to own Nexus backlog items.

Skills & Competencies

•    Native or near-native written and spoken English — you will be producing customer-facing documentation, RFP responses, and internal product specifications daily.

•    Available and responsive during UK core business hours (9am–5pm GMT/BST), regardless of your location.

•    Exceptional written clarity — able to produce crisp, unambiguous acceptance criteria and product documentation.

•    Structured, analytical thinker — comfortable working across multiple concurrent product lines without losing detail.

•    Commercial awareness — able to assess feature requests against ROI, RFP requirements, and competitive positioning.

•    Confidence working in a fast-paced, engineering-led environment with high accountability and low bureaucracy.

•    Proficiency with Jira, Confluence, or equivalent product/engineering tooling.

•    Experience with agentic AI platforms, Copilot Studio, or Microsoft 365 Copilot integrations.

•    Exposure to Microsoft Operator Connect programme, PSTN carrier platforms, or SBC architecture.

•    Familiarity with CCaaS and Teams voice competitors in the Microsoft partner ecosystem.

•    Experience producing CFO-grade ROI evidence, cost-benefit analyses, or AI value documentation.

•    Knowledge of VoIP, SIP, or carrier-grade billing and provisioning systems.

•    Experience supporting enterprise RFP responses in telecoms or unified communications.

•    Direct exposure to a scaling telecoms/AI platform at a critical growth stage, reporting to VP Engineering.

•    Ownership of a broad, technically complex product portfolio spanning six interconnected platforms.

•    Fully remote working — we operate globally and welcome candidates from anywhere in the world.

•    Competitive compensation discussed at offer stage, reflecting your experience and location.

•    The opportunity to help shape how enterprise AI communications platforms are built, positioned, and sold globally.

Please send your CV and a short covering note (no more than one page) explaining:

•    Your most relevant product management experience in telecoms, CCaaS, or SaaS platforms.

•    An example of a user story or product specification you have written — even a summarised version is fine.

•    Your current location and availability.

Applications that do not include a covering note will not be reviewed. We are looking for evidence of structured thinking and written precision, not general enthusiasm.

Send applications to: careers@scb-global.com | Subject: PM – OPTO & Nexus Application