Vice President, Product Strategy

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

Job Summary

The Vice President, Product Strategy will be responsible for leading the development and execution of the company’s product strategy for our VXConnect, digital customer engagement product.

This role requires a visionary leader with a deep understanding of market trends, product management, and strategic planning.

The VP will work closely with cross-functional teams to ensure the successful implementation of product initiatives that align with the company’s goals and objectives.

Essential Job Requirements

Strategic Leadership: Develop and implement the product strategy in alignment with the company’s overall business objectives.

Product Development: Oversee the planning, execution, and delivery of product initiatives, ensuring they meet market needs and are completed on time, within scope, and within budget.

Team Leadership: Lead and mentor a team of product managers and strategists, fostering a culture of innovation, collaboration, and continuous improvement.

Market Analysis: Conduct market research and analysis to identify opportunities and threats, and inform product strategy.

Stakeholder Engagement: Collaborate with internal and external stakeholders to ensure alignment and support for product initiatives.

Performance Monitoring: Establish and monitor key performance indicators (KPIs) to track the success of product strategies.

Risk Management: Identify and mitigate risks associated with product development and strategy, ensuring the stability and success of product initiatives.

Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency and effectiveness of product strategy processes.

Required Skills/Qualifications

• Minimum of 10 years of experience in product strategy, product management, or a related field, with at least 5 years in a leadership role.
• Strong understanding of market trends and product management principles.

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• Proven track record of successfully developing and executing product strategies.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
  
  

Education

• Bachelor’s degree in Business Administration, Marketing, Product Management, or a related field preferred.
• A Master’s degree is preferred.
  
  

What VertexOne Has To Offer

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards

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• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program
  
  

About VertexOne

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.

With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer

VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.