Product Owner / Business Analyst

Job Title: Product Owner / Business Analyst (12-Month Contract, Fully Remote)

Position Overview:

Asenium is seeking a highly skilled Product Owner / Business Analyst to join our team on a 12-month, fully remote contract. In this role, you will work closely with a team of junior and senior developers, advising Product Owners, and overseeing the technical delivery of ServiceNow solutions. We’re looking for a hands-on professional who can operate autonomously and assist peers in solving complex challenges, ensuring timely project delivery.

Key Responsibilities:

• Translate user stories into ServiceNow features with a focus on minimizing customizations.
• Collaborate with ServiceNow Architects and Tech Leads to design, develop, and support ServiceNow solutions using best practices.
• Lead the delivery of ServiceNow CSM, ITSM, and FSM implementations, which may include:
• Core platform implementations (e.g., Case, Incident, and MIM management),
• Enhancements to CSM Portals (UI, Service Catalog),
• Data integrations and management (CSDM),
• Integrations with third-party tools.
• Review and optimize code developed by team members to ensure alignment with best practices, optimal performance, scalability, and security.
• Develop enhancements identified during UAT, and review existing designs to identify improvement opportunities.
• Ensure your team’s overall delivery quality, adherence to best practices, and technical integrity.

Required Skills and Experience:

Technical Expertise:

• 8+ years of hands-on experience with ServiceNow CSM and/or ITSM.
• Strong knowledge of Case, Incident, and Request management, as well as Service Catalog setup and definition.
• Practical experience with Portal management and customization.
• In-depth understanding of the ServiceNow platform, including core features (CMDB, shared capabilities).
• Experience with third-party tool integrations (scripted APIs, Integration Hub).
• Expertise with Workspaces, UI Builder, and Flow Designer.
• Familiarity with FSM or ITAM is a plus.
• Awareness of ServiceNow’s product roadmap.

Professional Skills:

• Solid understanding of ITIL processes.
• Strong grasp of release management and code versioning best practices.
• Excellent problem-solving skills.
• Proficient in writing clear, detailed technical specifications, including high-level design and troubleshooting guides.
• Experienced in testing strategies and execution.
• Agile methodology expertise, particularly in SCRUM environments.

Soft Skills:

• Team Player: A key asset to the team, ready to provide support and step in during complex situations.
• Proactive: Ability to identify issues, propose solutions, and contribute to continuous improvement strategies.
• Effective Communicator: Capable of engaging with both technical and non-technical audiences.
• Language: Fluent English is required.

Additional Information:

• Onboarding Date: 01/11/2024
• As part of the selection process, candidates will undergo a technical assessment.