Help Desk Agent (Blockchain)

Company

This client is one of the largest blockchain development companies in the world building out household name applications across finance, DeFi, NFT’s and general Blockchain SaaS solutions. Most of their employees operate fully remotely and we are looking for staff across a number of disciplines with this top tier client.

Responsibilities

• Respond to customer support requests by following the agreed procedures
• Research questions using available information resources and advise user on appropriate action
• As part of a global support team, working on establishing operational protocols and standards
• Work in shifts in order to cover an extended time frame including evenings and weekends
  
  

Requirements

• Excellent communication skills (writing and speaking) in English
• Understanding of Ethereum and the blockchain ecosystem
• Enthusiasm for continual learning and interest in blockchain technologies
  
  

Potential Skills

• Student, Bachelor's degree in a technical university, or prior experience in a service desk role
  
  

Other Skills

• Knowledge of a programming language
• Knowledge of Linux operating systems
• Any modern foreign language
  
  

Remuneration And Benefits

• Better than market rate with equity plan
  
  

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