Job Description
Location: Poland - fully remote role
Employment Type: B2B - long term cooperation
Responsibilities:
As an IT Support Specialist, you will play a critical role in ensuring smooth IT operations by providing first-line support and resolving technical issues.
Employment Type: B2B - long term cooperation
Responsibilities:
As an IT Support Specialist, you will play a critical role in ensuring smooth IT operations by providing first-line support and resolving technical issues.
- Providing 1st line and occasional 2nd line support for technical issues.
- Handling break/fix situations, troubleshooting, configuration issues, and software installations.
- Administering and repairing servers, networks, infrastructure, emails, file shares, and other IT systems.
- Installing and configuring computer systems and deploying solutions to resolve technical problems.
- Diagnosing and solving hardware and software faults.
- Logging and managing customer/employee queries effectively.
- Analyzing call logs to identify trends and underlying issues.
- A minimum of 3 years of experience in a similar role.
- Solid knowledge of Microsoft products such as O365, D365, and PowerBI.
- Familiarity with Service Management and ITIL processes.
- Knowledge and experience supporting Cloud/Azure environments are highly desirable.
- Strong communication skills in English, both written and spoken.
- Excellent problem-solving and analytical skills.
- ITIL certification or practical experience in ITIL processes.
- Experience with diagnosing trends in technical issues through call log analysis.
Similar Jobs
Explore other opportunities that match your interests
Visa Sponsorship
Relocation
Remote
Job Type
Contract
Experience Level
Mid-Senior level
auxo talent
Poland
Visa Sponsorship
Relocation
Remote
Job Type
Contract
Experience Level
Mid-Senior level
auxo talent
Poland
Visa Sponsorship
Relocation
Remote
Job Type
Part-time
Experience Level
Entry level
cleverbooks ltd.
Poland