Application Support Specialist

🌍 Application Support (Remote – Portugal)

📍 Location: Remote – Portugal

🗣️ Language: English (Fluent)

Our client, a global leader in IT services and consulting, is looking for an Application Support Specialist to join the Global RM-Application Support Team. This role is fully remote and will provide business operational support for a critical SAP-based resource management system used worldwide.

As an Application Support Specialist, you will be responsible for providing first and second-level support to ensure system stability, business continuity, and operational efficiency. You will also contribute to system administration, user management, incident resolution, and process improvements.

🔑 Key Responsibilities

• Provide 1st and 2nd level support for end-users, handling incidents and ensuring business continuity.
• Assist users with process and system-related issues, ensuring smooth operations.
• Manage authorizations and oversee governance mechanisms for user access.
• Collaborate with IT teams to resolve bugs, ensuring high-quality fixes and system integrity.
• Support testing of system enhancements and work closely with the IT BUILD team.
• Administer and customize the system based on evolving business needs.
• Collect user feedback and escalate issues to the relevant teams.
• Develop automation solutions (Scripting, VBA-Programs) to improve support efficiency.
• Create documentation for both technical teams and end-users.
• Proactively identify risks and take actions to prevent critical system issues.

🎓 Requirements

✅ Work Experience

• 4+ years of experience in system support / application management services.
• Hands-on experience with incident management and root-cause analysis.
• Experience in working within virtual teams and following a follow-the-sun support model.

✅ Technical Skills

• Strong expertise in SAP ABAP stack.
• Experience in job scheduling and table maintenance within SAP GUI.
• Basic knowledge of SAP MRS and SAP HR org models.
• Familiarity with ticketing systems (IT-Direct preferred).
• Programming skills in Java, VBA, or ABAP (a plus).

✅ Soft Skills & Language

• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with global teams and stakeholders.
• Fluent in English (written and spoken).

💼 What We Offer

• Fully remote position with a global IT consulting leader.
• Opportunity to work on a mission-critical SAP system.
• Exposure to international teams and large-scale IT operations

🚀 If you have strong SAP expertise and a passion for system support, apply now and join a world-class global team!