Especialista en infraestructura

This position is responsible for maintaining in-depth knowledge, ensuring accurate and up-to-date documentation, generating recommendations for projects (hardware/software/maintenance). To this end, they can participate in support incident escalations for assigned customers or those where a particular skill set is needed; whether it's helping help desk engineers get trained or taking full charge of rare or complex incidents.

Responsibilities:

- Guarantees the improvement and creation of processes and documentation.

- Designs and improves the ticket escalation process.

- Responds to ticket escalations.

- Manages and trains the technical team.

- Responsible for infrastructure project management.

- Responds to Company Emergency requests.

- IT support relating to technical issues involving Microsoft's core business applications and operating systems, as well as virtual environments built on Microsoft Hyper-V, Azure, and VMware.

- Design, implement, and support services for Microsoft related technologies: Windows Server, Exchange, SharePoint, etc.

- Engineer and implement system solutions for customers using technologies that meet their needs.

- Implement and support backup and disaster recovery solutions.

- Technical services and support at the network level: WAN/LAN connectivity, routers, firewalls, and security.

- Implementation, administration, and support of cloud solutions for customers including Microsoft 365, Azure, and other software as a service application.

Support remote access solutions: VPN, RDP, Windows 365.

- Document internal processes and procedures.

System documentation and consulting services to include system reviews.

- Communication with customers as required.

Time Schedule: Monday to Friday - 8am to 5pm USA Central Time

National Hollydays are based on USA calendar (not argentinian national hollydays)

Requirements:

- Advanced English level, it´s a must!

- 5 years minimum previous network administrator, IT systems engineer or IT field engineer experience and/or relevant education.

- Solid understanding of IT fundamentals such as DB, TCP/IP and OSI, storage, virtualization, e-mail

- Interpersonal skills: such as video & telephony skills, communication skills, active listening, and customer-care.

- Diagnosis skills of technical issues, advanced troubleshooting skills and ability to provide an RCA.

- Ability to multi-task and adapt to changes quickly.

- Technical awareness: ability to match resources to technical issues appropriately.

- Service awareness of all organization’s key IT services for which support is being provided.

- Understanding of support tools, techniques, and how technology is used to provide IT services.

Benefits:

- Salary in dollars!

- 100% remote

- Performance and salary review every 6 months!

- Get your birthday off 🤓

- An easy-going environment and culture (we all enjoy what we do)

- Internet and Gym voucher!

- Complete Technical Equipment sent to your home (chair, monitor, computer, headphones, keyboard, etc.)

- Paid holidays, vacations, personal days off and study days

- Career and certification plan

- A Proactive Approach to Ongoing Training to help you develop life-long skills