Player Support Specialist

VOLKA PRODUCT TEAM / PLAYER SUPPORT SPECIALIST

www.volkagames.com / www.taongafarm.com

We are on the lookout for a dedicated Player Support Specialist to join our team working on Taonga: the Island Farm!

RESPONSIBILITIES

• Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints;
• Managing reviews on Google Play and App Store;
• Moderating the game chat and social networks;
• Monitoring game performance (with Grafana and other tools);
• Informing the developers of emerging issues;
• Participating in testing game updates and the ****game Portal, collaborating closely with QA;
• Collecting player feedback.

REQUIREMENTS

• You are Fluent in English (C1 Advanced Level);
• High level of literacy;
• Strong technical proficiency on both PC and mobile devices;
• You are ready and willing to learn and enhance qualifications, including through company-sponsored courses;
• You have extensive gaming experience and passion for games;
• You are highly self-disciplined and responsible;
• You possess an up-to-date PC, an Android mobile device, a stable internet connection.

You will have the opportunity to showcase your skills through our test assignment.

WHAT WE OFFER

• Engaging tasks and a friendly atmosphere;
• 100% remote work (except from Russia and Belarus);
• Work schedule: 2/2, 23:00–11:00 Cyprus time (EET), including a 2-hour break
• Onboarding period schedule: Monday to Friday, 10:00–19:00 Cyprus time (EET), including a 1-hour lunch break
• Shifts on public holidays based on team needs;
• Hourly pay rate depending on the test assignment and interview;
• Position as an independent contractor.