Junior IT Administrator (Remote – Night Shift, PH)

About Us

Fiducia Technology Solutions is a premier IT and cybersecurity provider specializing in white-glove support for financial services firms, including hedge funds, private equity firms, and investment banks. We provide fast, expert service with a focus on Microsoft 365, cloud security, and compliance.

We’re looking for a detail-oriented, proactive, and client-focused Junior IT Administrator who thrives in high-touch IT environments. If you have strong Microsoft 365 expertise and love delivering exceptional customer service, this is the role for you!

What You’ll Do

White-Glove Client Support

• Be the first point of contact for IT support, delivering an outstanding user experience.

• Respond quickly to tickets and resolve Level 1-3 issues related to:

• Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive, Intune)
• Windows and macOS desktops/laptops
• Networking (LAN/Wi-Fi/VPN)
• Email security and phishing prevention
• Printers and peripherals
• Business-critical SaaS applications
• Document all client interactions, troubleshooting steps, and resolutions in our PSA system (e.g., SyncroMSP).

Microsoft 365 & Cloud Management

• Administer and secure Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune.
• Deploy and manage Intune (MDM/MAM) for device security and compliance.
• Support OneDrive and SharePoint configurations, permissions, and migrations.
• Assist in Microsoft 365 tenant migrations, licensing management, and new user onboarding.
• Troubleshoot email delivery issues, spam filtering, and phishing attacks.

Cybersecurity & Compliance

• Monitor and respond to security alerts and incidents related to Microsoft 365 and network security. 
• Support clients in maintaining regulatory compliance with SEC, FINRA, CIS, and NIST frameworks. 
• Implement MFA, endpoint security solutions, and phishing prevention training.

Project Work & IT Operations

• Participate in client onboarding, security hardening, and infrastructure upgrades.
• Assist with email migrations, device rollouts, and SaaS integrations. 
• Maintain and update client documentation, policies, and procedures.
• Train and mentor junior team members and educate end-users on security best practices.

What We’re Looking For:

• Client-first mindset – You thrive in high-touch environments and prioritize exceptional service.
• Microsoft 365 expertise – Strong experience with Exchange Online, Teams, SharePoint, and Intune.
• Experience with remote troubleshooting – Supporting users in a fully remote environment.
• Financial services experience (preferred) – Exposure to hedge funds, private equity, or asset management IT is a plus.
• Problem-solving skills – You enjoy troubleshooting, learning, and tackling new challenges. 
• Strong communication – You can explain complex IT concepts in a clear, non-technical manner.
• Certifications (a plus) – Microsoft, Cisco, or security certifications are a bonus. 

Why Join Us?

• Night Shift Hours – Work 9 AM – 6 PM US Eastern Time (PH Night Shift).
• White-glove IT support – Work with high-end financial services clients who expect the best.
• Career Growth – Gain hands-on experience with cutting-edge Microsoft 365 and cybersecurity solutions.
• Fast-paced, high-impact role – Every day brings new challenges and opportunities to shine.

Ready to elevate your IT career with a team that values excellence and innovation? Apply today!