Technical Support Specialist

Full remote

Contractor position

Salary: $33,000

At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth

• Join us on the journey! Our vibrant team spans the globe, comprising over 500 innovative minds from 42 countries across five continents.
  
  

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will excel in troubleshooting, have experience with Amazon selling, and possess strong bug management and customer service skills. This role requires someone who is highly organized, detail-oriented, and a self-starter who can effectively collaborate with other teams.

Key Responsibilities

• Troubleshooting & Support: Provide exceptional technical support to customers, resolving issues efficiently and effectively.
• Amazon Selling Expertise: Utilize your experience with Amazon selling to assist customers with platform-specific challenges.
• Bug Management: Identify, document, and track bugs, working closely with the development team to ensure timely resolution.
• Customer Service: Deliver outstanding customer service, ensuring a positive experience and maintaining high satisfaction levels.
• Collaboration: Work seamlessly with cross-functional teams to improve processes and enhance product offerings.
• Organization & Detail Orientation: Maintain accurate records of customer interactions and support activities, ensuring all information is up-to-date and accessible.
  
  

Requirements:

• 4 years of proven experience in a technical support role, preferably with Amazon selling.
• Advanced knowledge in using Excel/Sheets
• Strong troubleshooting skills and the ability to diagnose and resolve complex issues.
• Excellent communication and interpersonal skills.
• Highly organized with a keen attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with bug tracking and management tools.
• Self-motivated and proactive in identifying and addressing customer needs.
• Advantage: Proficiency in using Linear and Grafana