RPA Support Engineer (Contractor - Latam)

A software development company, building scalable, safe, and reliable products


Requisitos

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• At least 2+ years of hands-on experience with UiPath Studio, Assistant, and Orchestrator.
• Proven background in incident, change, and problem management.
• Strong technical skills in C# or VB.NET, SQL, REST APIs, and version control (Git).
• Familiarity with Jira, ServiceNow, or other ticketing platforms.
• Understanding of UiPath platform infrastructure (e.g., Orchestrator setup, robot provisioning).
• Ability to troubleshoot efficiently, prioritize requests, and deliver timely resolutions.
• Excellent English communication skills, both written and spoken.
• Collaborative mindset, customer orientation, and adaptability.
• It is a plus if you have experience with UiPath advanced features such as Document Understanding, AI Center, Action Center, or Process Mining.
• Relevant exposure to enterprise-level support or managed services environments is preferable, but not mandatory
• Knowledge of VBA and Microsoft Office automation is also a plus.
• Agile mindset proactive, communicative, and capable of delivering value in incremental steps.
• Strong verbal and written English communication skills
  
  

How You’ll Drive Success

• Ensure seamless operation of production automations by providing L1/L2/L3 support.
• Continuously monitor bot’s performance and availability, addressing issues proactively.
• Respond to incidents and requests in line with ITIL best practices.
• Implement small enhancements and ensure solutions remain robust, reusable, and scalable.
• Partner with business users to troubleshoot issues and roll out improvements.
• Keep documentation updated and processes refined for smooth support operations.
• Act as the bridge between automation developers, business stakeholders, and operations teams.
  
  

Beneficios

• 100% remote
• Salary in USD
• PTO + National holydays
• Excellent woriking enviroment
  
  

We’re driven by innovation and excellence. As an engineer here, you’ll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you’ll tackle real-world problems, collaborate with exceptionally talented engineers, and build cutting-edge solutions that have a tangible impact.

We’re entering a new era of software development where engineers don’t just write code - they orchestrate, prompt, and collaborate with AI to build faster, better, and more creatively than ever before. We're not just embracing AI - we're building with it, around it, and through it.

What we are looking for A UiPath Support Engineer with solid experience in managing and optimizing automation solutions. You’re someone who thrives in service-oriented environments, understands ITIL-driven processes, and brings both technical know-how and a customer-first approach.