Product Owner

Job Title: Product Owner
Location: 100% Remote
Duration: 6+ months on contract with possible extension

JOB DESCRIPTION

Partners closely with internal customers, business lines and Agile teams to drive the evolution of the assigned product. Maintains and refines product backlog; creates user stories and acceptance criteria and prioritizes all stories to ensure work focuses on those with maximum business value that align with product strategy. Acts as primary liaison between the business and Agile teams, ensuring the teams understand vision for the products. Work closely in a hands-on style with development team including addressing daily prioritization needs, providing real-time feedback and answering questions on an ongoing basis.

Collaborate with prospective users and clients to understand and anticipate their needs and translate them into product requirements. Works with Product Management to set release dates, determine when sufficient value has been delivered to release to market, understand tradeoffs between schedule, scope and budget and communicates this information to the organization. Employs product management practices and tactics including customer research, data and analytics, and market research.

REQUIRED
- Bachelor's degree, or equivalent work experience
- Five or more years of related experience

PREFERRED
-Experience working in contact centers
-Experience working with agent desktops
-Experience with AWS Contact Control Planel (CCP) technology
-Experience working in financial industry
 

Must Have-
'Agile Tools: JIRA, JIRA Align, JIRA Dragonboat, Version One, Confluence', 'AWS', 'Powerpoint', 'Product Manager', 'Requirements gathering'

Nice To Have- 'Acqueon', 'Experience with AWS Contact Control Panel (CCP)
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