Senior IT Systems Administrator

🏠 Fully Remote Set-Up

⏱️ AU Shift

👨 💻 Full-Time

Profile Requirements:

• 3+ years’ experience in IT support, systems administration, or systems engineering.
• Strong background in troubleshooting complex technical issues across Windows, cloud, and mobile platforms.
• Proven ability to analyze logs, understand system architecture, and resolve problems independently without relying solely on documentation.
• Experience designing, securing, and maintaining IT systems, including implementing integrations and automation.
• Knowledge of infrastructure security, system configuration, and overall system functionality.
• Ability to produce both technical and user-facing documentation.
• Strong problem-solving skills with the ability to break down complex issues into actionable solutions.
• Excellent communication and collaboration skills, with experience working both independently and as part of a team.
• Familiarity with cloud platforms (e.g., Azure, AWS), virtualization, networking, and endpoint management.

Core Responsibilities:

• Respond promptly and effectively to IT incidents, service requests, and technical issues across Windows, cloud, and mobile platforms.
• Troubleshoot complex technical problems, analyze system logs, and provide solutions with minimal supervision.
• Design, configure, and maintain secure IT infrastructure, including servers, networking, and cloud resources.
• Implement automation, integrations, and system improvements to enhance efficiency and reliability.
• Produce clear technical documentation for both IT staff and end-users.
• Monitor system performance, security, and availability, identifying risks and implementing preventative measures.
• Collaborate with team members to plan and execute IT projects, system upgrades, and migrations.
• Provide guidance and support to users, ensuring technical issues are resolved efficiently and effectively.
• Maintain accurate records of system changes, configurations, and incidents in IT management tools.
• Keep up-to-date with emerging technologies, security practices, and industry standards.

Nice to Have:

• Experience with scripting or automation tools (e.g., PowerShell, Python, or similar).
• Knowledge of ITIL processes and IT service management frameworks.
• Familiarity with endpoint management, mobile device management (MDM), and cloud security best practices.
• Certifications such as Microsoft Certified: Azure Administrator, CompTIA Security+, or similar.