Join our dynamic team as an IT Administrator to maintain our organization's IT infrastructure and ensure smooth operation of computer systems and networks. This fully remote role offers flexibility and the opportunity to work with a forward-thinking team. As an IT Administrator, you will be responsible for managing installation, configuration, and maintenance of hardware and software, providing technical support, and more.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
About the Company
We are seeking a knowledgeable and resourceful IT Administrator to join our dynamic team. As an IT Administrator, you will be responsible for maintaining our organization’s IT infrastructure and ensuring the smooth operation of computer systems and networks. This is a fully remote role that offers flexibility and the opportunity to be part of a forward-thinking team.
About the Role
Key Responsibilities:
- Manage installation, configuration, and maintenance of hardware and software.
- Provide technical support and guidance to employees, resolving issues promptly.
- Monitor system performance, security, and integrity; conduct regular backups and updates.
- Coordinate with vendors for hardware and software procurement and maintenance.
- Develop and maintain IT documentation including user guides and procedures.
- Assist in the planning and implementation of IT projects, ensuring they align with business goals.
- Stay updated on the latest technology trends to advise on potential improvements.
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Qualifications
- Proven experience as an IT Administrator or similar role (3+ years preferred).
- Strong knowledge of computer systems, networks, and applications.
- Device management (Mosyle Fuse, Jamf Pro, Google MDM) for laptops (Macs) and mobile devices.
- Google Workspace administration.
- Familiarity with various operating systems (Windows, macOS, Linux).
- Access management to our SaaS tools (Slack, Notion, Asana, Figma, etc).
- Experience with cloud services (e.g., AWS, Azure) is a plus.
- Excellent troubleshooting skills and ability to work under pressure.
- Own the IT part of the onboarding and offboarding process.
- Strong communication skills and a client-oriented mindset.
- Ability to work independently and manage multiple tasks effectively.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are advantageous.
- Willing to work US hours from Monday to Friday.
Required Skills
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- Bonus: Working knowledge with Venn Workplace.
- Bonus: Working knowledge of AccessOwl or similar systems (e.g. Okta).
- Bonus: Working knowledge of Vanta or similar compliance platform.
- Bonus: Scripting experience with bash or Python.
Preferred Skills
- What will make you successful in this position:
- Previous experience managing end user devices and mobile equipment.
- Enjoying helping others to overcome technical challenges.
- Being curious and adaptable, thinking "outside the box".
- Interest in learning about security management in a highly regulated environment.
- Ability to prioritize and communicate timelines for support tasks.
- Working in a high-tech, fast-paced remote environment.
- Being a self-starter with the ability to work independently.
- Being able to break down technical challenges into simple steps, effectively communicating technical solutions to non-technical people.
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