We are seeking a Trial Conversion Specialist to own the end-to-end trial experience from signup through conversion, driving onboarding call scheduling, monitoring trial engagement, and providing personalized guidance to convert trial users into paying customers.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
About Textellent
Textellent is a growing B2B SaaS company helping businesses improve customer communication, engagement, and operational efficiency. We offer a 14-day free trial experience, and we believe the trial period should deliver real value and convert to long-term customers.
Right now, we are looking for a Trial Success Specialist to own the entire free-trial journey and significantly improve conversion from trial users into long-term paid customers.
The Opportunity
Our free trial is one of our biggest growth levers.
This role is responsible for ensuring every trial user:
- gets activated quickly
- receives proactive onboarding support
- understands the product’s value
- converts into a paying subscriber
What You’ll Do
As Trial Success Specialist, you will:
- Own the end-to-end trial experience from signup through conversion
- Reach out to every new trial user within the first hours
- Drive onboarding call scheduling and completion
- Monitor trial engagement and identify at-risk accounts
- Provide personalized guidance, walkthroughs, and resources
- Run trial check-ins
- Coordinate closely with Sales and Customer Success
- Ask for the upgrade at the right moment and close conversions
- Track and improve key funnel metrics in HubSpot
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Key Success Metrics
You will be measured on:
- Customers you onboard to paid accounts
- % of trials completing onboarding
- Trial engagement and activation
- Responsiveness and follow-up speed
Who You Are
You are proactive, organized, and comfortable owning revenue outcomes.
You have experience in:
- SaaS onboarding, customer success, or sales-assist roles
- Converting trial users into paying customers
- CRM workflows (HubSpot preferred)
- Strong communication and consultative conversations
- A structured, process-driven approach to follow-up
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Why Join Textellent?
- High-impact role with direct ownership of a key growth metric
- Work closely with leadership and revenue teams
- Opportunity to build the trial conversion engine from the ground up
- Competitive salary + performance incentives
Apply directly on LinkedIn. Qualified candidates will be invited to a first-round interview quickly.
- Competitive salary and benefits.
- 100% remote work environment.
- Opportunity to grow into sales or marketing roles.
- Collaborative and supportive team culture.
If you’re passionate about sales and customer service, and have the skills to succeed in a tech-driven environment, we want to hear from you!
Textellent is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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