Tier 2 & Tier 3 Support Engineer

Who we're

GMG is a global well-being company that retails, distributes, and manufactures a portfolio of leading international and home-grown brands across the sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG has established itself as a valued partner of choice for some of the world’s most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include well-known names such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, Nike, Columbia, Converse, Timberland, Vans, Mama Sita’s, and McCain.

What You’ll Do

• Provide Tier 2 & Tier 3 support for complex hardware, software, and network issues.
• Lead technical escalations and ensure timely resolution of high-priority incidents.
• Manage system deployments, configurations, and upgrades.
• Administer Active Directory, user access, and endpoint security.
• Deliver support to senior stakeholders and executives.
• Mentor junior engineers and contribute to process improvement and documentation.
• Collaborate with cross-functional teams to enhance IT service delivery.

What You Bring

• Bachelor’s degree in IT, Computer Science, or related field.
• 6+ years of hands-on experience in desktop support, IT helpdesk, or infrastructure roles.
• Strong knowledge of Windows OS, macOS, Office 365, and networking (TCP/IP, DNS, DHCP, VPN).
• Experience with SCCM, Intune, Active Directory, and ITSM tools.
• Certifications such as CompTIA A+/Network+, MCITP, ITIL Foundation are a plus.
• Excellent communication skills and a customer-first mindset.

What we offer?

• An opportunity to become part of diverse teams with international exposure
• Comprehensive family medical insurance
• Family residency sponsorship and flight allowances
• Up to 30% discount in our premium retail sports brand stores
• Up to 20% discount in our pharmacy chain