Business Analyst - Remote

Business Analyst — Remote (Egypt)

A growing technology company operating in the software and digital services sector, delivering cloud-enabled products and platforms to enterprise and SMB customers. We seek a results-driven Business Analyst to join a remote-first team in Egypt and translate business goals into measurable product and operational outcomes.

Role & Responsibilities

• Partner with product managers, engineering, and operations to elicit and document clear business and technical requirements; convert requirements into prioritized user stories and acceptance criteria.
• Analyze datasets using SQL and Excel to uncover trends, define KPIs, and provide actionable recommendations to improve product performance and customer experience.
• Design and maintain dashboards and visual reports in Power BI or Tableau to surface metrics for stakeholders and inform decision-making.
• Manage backlog items in JIRA and maintain knowledge artifacts in Confluence; support sprint planning, refinement, and release activities.
• Map, model, and optimize business processes using BPMN/Visio and define success criteria and SLAs for new features and operational changes.
• Coordinate user acceptance testing (UAT), collect feedback, and ensure delivered solutions meet requirements and quality standards.
  
  

Skills & Qualifications

Must-Have

• Bachelor's degree in Business, Engineering, Computer Science, or related field.
• Proven experience as a Business Analyst or similar role with hands-on SQL and Excel skills.
• Experience creating dashboards and visualisations in Power BI or Tableau.
• Familiarity with Agile/Scrum delivery and working with JIRA and Confluence.
• Demonstrated ability to produce clear user stories, functional specifications, and acceptance criteria.
• Strong stakeholder collaboration experience across product, engineering, and operations in a remote environment.
  
  

Preferred

• Professional certification such as CBAP or PMI-PBA.
• Prior experience in SaaS, fintech, payments, or digital platforms.
• Fluency in Arabic and English for stakeholder communication across MENA.
  
  

Benefits & Culture Highlights

• Fully remote role with flexible working hours to support work-life balance.
• Opportunity to influence product strategy and work cross-functionally in a fast-paced environment.
• Support for professional development and certification reimbursement.
  
  

Join tocaan as a Business Analyst and help shape data-driven product decisions that deliver measurable business impact across global customers. Apply if you enjoy turning complex problems into clear requirements and actionable insights.

Skills: microsoft excel,jira,platforms,kpi,tableau,confluence,power bi,sql,bpmn