IT Support Engineer

📍 Location: Remote (Ireland)

🕒 Employment Type: Full-Time

💼 Level: Entry-Level / Junior

We’re looking for a proactive and customer-focused IT Support Engineer to help ensure smooth IT operations across the organization. This role suits early-career professionals who enjoy troubleshooting, supporting users, and improving technical environments—while working fully remotely.

• Provide technical support to internal users via chat, email, and video
• Diagnose and resolve hardware, software, and network issues
• Assist with onboarding/offboarding, account setup, and access management
• Maintain and update IT documentation, processes, and knowledge bases
• Monitor systems and escalate issues when needed
• Support IT asset management and inventory tracking
• Collaborate with engineering and operations teams to improve IT workflows

Junior-Level (0–2 years):

• Experience from internships, academic IT roles, or early professional positions
• Basic knowledge of Windows/macOS troubleshooting
• Familiarity with ticketing systems (e.g., Jira, Zendesk, Freshservice)
• Understanding of networks, VPNs, endpoints, and standard IT tools
• Strong communication and customer support skills
• Ability to learn quickly and work independently in a remote environment

General Requirements:

• Fluent in English
• Based in Ireland with legal right to work full-time
• Comfortable working in a remote-first environment
• Detail-oriented and good at documenting processes

• Fully remote work within Ireland
• Mentorship and skill development toward mid-level and senior IT roles
• Opportunity to work with modern IT tools and cloud-based environments
• Supportive, collaborative remote-first culture
• Competitive salary and benefits package