Manage high-value client accounts, lead Klaviyo strategy, and drive retention and revenue for D2C eCommerce brands. Requires expert-level Klaviyo experience, strong English communication, and 3+ years in email marketing or digital marketing agencies.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
ACCOUNT EXECUTIVE (Klaviyo Expert)
Location: Open to candidates from Latin America and South Africa
Hours Schedule: Full-Time | 40 hours/week
Time Zone: 9am–5pm EST
Salary: Negotiable based on skills and experience
About Company and Role
The company is a premium email marketing agency working exclusively with serious 7 and 8 figure D2C eCommerce brands. The agency focuses on high-quality partnerships, not volume, providing strategic retention marketing through Klaviyo.
You will manage 6 high-value client accounts, owning strategy, communication, and execution. This is a senior, client-facing role where Klaviyo expertise and strong English communication are essential. You’ll work closely with designers, copywriters, and Klaviyo technicians to deliver top-tier results.
Key Responsibilities
- Manage 6 D2C eCommerce client accounts
- Lead Klaviyo strategy, segmentation, and campaign planning
- Create monthly content calendars and campaign angles
- Create and optimized email flows and pop-up forms
- Generate copy drafts using AI workflows and oversee revisions
- Manage all client communication through Slack, email, and Zoom
- Coordinate with designers and guide assets through Figma reviews
- Oversee project flow in Airtable from ideation to deployment
- Ensure campaigns are approved, built in Klaviyo, and sent on schedule
- Provide strategic recommendations to drive retention and revenue
- Act as the main point of contact responsible for client satisfaction and performance
Must-Have Qualifications
- Expert-level Klaviyo experience (required)
- 3+ years in email marketing or digital marketing agencies
- 2+ years in Account Management/Project Management roles relevant to email or digital marketing
- Strong English communication; clear articulation (C1-C2 English Level required with little to no accent)
- Success managing client accounts in an agency environment
- Proficiency with Slack, Zoom, Airtable, and Outlook
- Experience coordinating designers and technical teams
- Ability to manage deadlines and own the full campaign lifecycle
- Strong strategic thinking and problem-solving skills
Nice-to-Have Qualifications
- Experience with other ESPs (Mailchimp, HubSpot, Omnisend)
- Familiarity with Figma for collaboration with designers (designer use Figma)
- Past D2C eCommerce brand experience
- Background working with distributed teams across Latin America and South Africa
Other Information
- Client load intentionally capped at six brands for quality service
- Premium agency environment with strong growth forecast for 2026
- Remote-friendly team across Latin America, South Africa, and the Philippines
- Highly collaborative culture with strong internal systems
- Long-term opportunity to grow within a rapidly scaling agency
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