Senior Business Analyst - Workforce Benefits Division

About The Company

Pacific Life is a leading provider of life insurance, retirement, and investment solutions dedicated to helping individuals and organizations secure their financial futures. With a rich history of innovation and a commitment to excellence, Pacific Life continuously strives to deliver value and peace of mind to its policyholders. The company fosters a culture of collaboration, integrity, and purpose, emphasizing the importance of making a positive impact both within the organization and in the communities it serves. Pacific Life offers a dynamic and supportive environment where employees are encouraged to grow professionally and personally, contributing to a shared mission of transforming the insurance industry for the better.

About The Role

We are seeking a talented Senior Business Analyst to join our Workforce Benefits Division - Digital Experience team, based in Omaha, NE; Charlotte, NC; or Chattanooga, TN. This role is pivotal in bridging the gap between business stakeholders and technical teams, translating strategic objectives into actionable requirements that enhance digital experiences for brokers, employers, and members. The Senior Business Analyst will lead initiatives to optimize digital portals and internal workflows, ensuring they align with organizational goals and deliver measurable value. For candidates in Chattanooga, TN, the position is fully remote initially, with an expectation to transition to an in-office setting in the future. This role offers an exciting opportunity to influence process improvements, drive organizational change, and contribute to the innovative digital transformation efforts within Pacific Life.

Qualifications

• 8+ years of experience in business analysis and process improvement within the group benefits insurance industry
• Proficiency in process mapping methodologies and tools
• Strong foundation in business analysis best practices and frameworks
• Excellent facilitation and stakeholder management skills
• Experience working collaboratively with agile development teams
• Exceptional written and verbal communication skills
• Strong problem-solving abilities with meticulous attention to detail
• Knowledge of change management principles and organizational transformation strategies
• Bachelor's degree in Business, Information Systems, or a related field
• Professional certification in process improvement or business analysis (e.g., Six Sigma, Lean, CBAP, PMI-PBA) is preferred
• Familiarity with project management methodologies and workflow automation tools
• Understanding of UX design principles and wireframing tools is a plus
  
  

Responsibilities

• Design, document, and analyze business processes across departments within the Workforce Benefits Division
• Identify inefficiencies and recommend process improvements to enhance operational effectiveness
• Elicit, document, and prioritize business requirements for new features and enhancements to digital portals and internal systems
• Create comprehensive documentation that clearly defines departmental roles, responsibilities, and accountability
• Collaborate with cross-functional teams to develop and implement solutions that align with organizational goals
• Lead change management initiatives to ensure successful adoption of new processes and systems
• Facilitate stakeholder engagement and foster consensus among diverse teams
• Support agile development cycles by providing clear requirements and acceptance criteria
• Monitor and evaluate the impact of implemented changes, making adjustments as necessary to maximize value
  
  

Benefits

• Comprehensive health coverage including Medical, Dental, and Vision plans starting on your first day
• Wellbeing Reimbursement Account to support physical, emotional, and social health
• Generous paid time off, including vacation, holidays, and financial planning leave
• Paid parental leave and adoption assistance programs
• Competitive 401(k) savings plan with company matching contributions and additional company contributions
• Flexible work arrangements and support for work-life balance
• Professional development opportunities and resources for career growth
• Inclusive and diverse workplace culture that values authenticity and individual contributions
  
  

Equal Opportunity

Pacific Life Insurance Company is an Equal Opportunity / Affirmative Action Employer, M/F/D/V. We are committed to creating an inclusive environment where all employees and applicants are treated with respect and dignity. If you are a qualified individual with a disability or a disabled veteran and require accommodations during the application process, please contact our Human Resources team. We encourage individuals from diverse backgrounds to apply and look forward to welcoming candidates who can contribute to our mission of transforming the insurance industry for the better.