Client-Focused Marketing Account Manager

**To apply, kindly submit your resume in English. Please note that any other format will not be considered.**

Who we are:

Kajae is a premium staff augmentation company that connects top global talents to thriving US companies and clients offering fully remote opportunities. Our team hails from over 27 different countries, with the majority coming from the Philippines and Latin America. We pride ourselves on our tight-knit culture and strong bonds, despite working remotely across diverse timezones.

Benefits:

Competitive salary – paid in USD - Receive your compensation in US dollars, providing stability and global value for your hard work.

100% fully remote setup - Work from anywhere in the world—permanently. Enjoy the freedom and flexibility of a remote role while staying close to what matters most. No more commuting hassles, and more time for life’s important moments.

Healthy work-life balance - We prioritize your well-being. Through regular check-ins during your first few months, we offer ongoing support and career guidance. We also ensure you’re partnered with top-tier clients in a positive, healthy work environment.

Health insurance - Get covered starting your third month with us—your health and peace of mind matter.

Mental health support - Our in-house mental health professional is available to ensure you have access to the emotional and psychological support you need to thrive.

Referral bonuses - Know someone great? Refer them and earn up to USD 100 for every successful hire.

Fun virtual events - We host monthly virtual events filled with games, holiday celebrations, and exciting prizes. It’s a great way to connect and recharge as a team.

Kajae Spotlight bonus - Exceptional performance is recognized through our Kajae Spotlight program, where top performers earn cash rewards.

Kajae Tribe and rewards platform - Engage with the whole team through our internal social platform and earn coins for participating. Use them to bid in our lively auctions for prizes like AirPods, Apple Watches, Starbucks gift cards, shopping or experience vouchers, and more.

Continuing education opportunities - Access 100% free online courses through our university partners in the US. Earn academic credits that can go toward a Master’s or Graduate Degree—completely on us.

All-expense paid summits - Top performers and tenured team members may qualify to attend our exclusive annual summits. So far, we’ve held summits in Palawan, Bohol, and Boracay (Philippines), Cusco (Peru), and Punta Cana (Dominican Republic).

About the Role

We are looking for a proactive, client-focused Marketing Account Manager who takes full ownership of client relationships and project execution. This role is ideal for someone who anticipates needs, communicates with confidence and empathy, and acts as a trusted strategic partner to clients.

You will serve as the primary point of contact for assigned accounts, ensuring exceptional service, clear communication, and seamless coordination across internal teams. Success in this role means clients feel supported, informed, and confident that their marketing initiatives are being handled with care, accuracy, and strategic intent.

Key Responsibilities

Proactive Ownership & Leadership

• Take full ownership of assigned client accounts, anticipating challenges and proactively driving solutions.

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• Lead clients and internal teams toward successful outcomes without waiting for direction.
• Bring curiosity, research, and critical thinking to continuously improve processes and results.

Client Relationship Management

• Act as the primary day-to-day contact for clients, building long-term, trust-based relationships.
• Communicate with clarity, empathy, and professionalism to ensure clients feel supported at every stage.
• Lead client meetings, gather requirements, and translate business needs into clear, actionable tasks.
• Develop a deep understanding of each client’s business, industry, and goals to guide strategic decisions.

Project & Team Coordination

• Manage projects from kickoff through completion, ensuring quality, accuracy, and timely delivery.
• Coordinate across SEO, paid media, content, design, and development teams.
• Manage timelines, milestones, and task assignments using Asana or similar project management tools.
• Identify risks, bottlenecks, or delays early and propose proactive solutions.

Reporting & Strategic Insights

• Deliver accurate monthly performance reports and translate data into clear, actionable insights.
• Review deliverables to ensure alignment with strategy, accuracy, and client expectations.
• Lead strategic discussions and quarterly reviews with confidence and calm leadership.

Strategic & Technical Understanding

• Maintain a working knowledge of SEO best practices, paid media, content strategy, and digital marketing fundamentals.
• Explain digital marketing concepts clearly and simply to non-technical stakeholders.
• Use familiarity with WordPress to assist with basic content updates or coordinate effectively with development teams.

Quality & Accountability

• Demonstrate strong ownership, attention to detail, and pride in delivering high-quality work.
• Contribute to account retention, client satisfaction, and long-term success.
• Model company values and a solutions-oriented mindset in all interactions.

Requirements

Core Qualifications

• 2–3+ years of experience in digital marketing, account management, or client services (agency experience preferred).
• Clear, confident written and verbal communication skills.
• Proactive, ownership-driven work style with a demonstrated ability to take initiative.
• Strong attention to detail and commitment to accuracy.
• Ability to build trust through reliability, professionalism, and follow-through.
• Working knowledge of SEO, paid advertising, and digital performance metrics.
• Ability to explain complex digital concepts in simple, client-friendly language.
• Strong time management skills with the ability to manage multiple accounts simultaneously.
• Experience with Google Workspace and HubSpot or similar CRM platforms.
• Comfort working remotely with strong digital communication habits.

Bonus Experience (Nice to Have)

• Experience using Asana or other project management tools.
• Familiarity with WordPress and basic website content workflows.
• Prior experience in a digital marketing agency.
• Understanding of website builds, UX principles, and digital marketing best practices.