Senior Program Manager

Position: Program Manager

Department: Program Services

Visa Sponsorship: You must have legal working rights in your country of residence within the EMEA region. Sponsorship and relocation are only available within the Netherlands.

About The Role

The Program Manager at HSO is accountable for end-to-end outcomes across multiple related projects and workstreams. This role owns the delivery system itself: defining roadmaps, sequencing, delivery models, governance structures, and decision cadence that align execution with business outcomes.

Program Managers make direction-setting decisions that commit the organization to a path, and are accountable for the consequences of those decisions across scope, timing, cost, value realization, and customer trust.

As a Program Manager, you will operate primarily at the level of direction and alignment rather than task execution. Your focus is on roadmaps, phasing, sequencing, and delivery models that span multiple projects. You design and run governance that drives decisions, resolve cross-project conflicts, and ensure that individual initiatives collectively deliver intended business outcomes.

Leading Microsoft Partner

HSO has belonged to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals and a worldwide presence, we deliver successful implementations across industries globally.

HSO International

At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact.

Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/

Key Responsibilities

• Lead complex, multi-workstream Dynamics 365 / Data / AI transformation programs with end-to-end accountability for outcomes
• Create and maintain an integrated program roadmap and plan (scope, milestones, dependencies, architecture, environments, customer readiness)
• Own program governance that drives real decisions (steering, architecture boards, risk reviews, change control)
• Align the program to business objectives and value realisation: define benefits, track leading indicators, and protect momentum to reach go-lives
• Shape delivery approach, organisation, and commercials during pre-sales and mobilisation; run delivery-readiness reviews of proposals
• Co-author Statements of Work (SOW) with specific accountability for assumptions, risks, delivery economics, team structure, phase entry/exit criteria, and change control
• Ensure program role completeness and continuity (e.g., solution/integration architecture coverage, test leadership, PMO/controls) and address gaps early
• Protect architectural and solution integrity with Architect Leads, monitoring integration, data, security, and non-functional risks

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• Stay close to execution where it matters: backlog quality, requirements clarity, sequencing, testing readiness, defect trends, data migration progress, cutover readiness
• Run disciplined RAID practices and scenario-based decision support; escalate early with fact-based options and recommendations
• Lead and develop Project Managers, PMO, and workstream leads; coach performance and address delivery behaviours that increase risk
• Manage third-party delivery governance and boundary clarity (responsibilities, interfaces, escalation routes, and dependency commitments)
• Partner shoulder-to-shoulder with customers to strengthen their transformation capability and decision-making maturity
• Continuously improve HSO Standard Working Practices (SWP) and contribute to a culture of ownership and delivery excellence
  
  

Requirements

• 5+ years’ delivery experience in ERP or complex digital transformation environments (Dynamics 365 preferred)
• Proven track record leading large, multi-workstream programs across business and technology teams
• Comfort operating with senior stakeholders and resetting expectations constructively
• Experience working in international, multicultural delivery environments and across time zones
• Experience coordinating delivery responsibilities and interfaces across internal teams and third parties
• Translate business goals into an executable program roadmap with clear outcomes and benefits tracking
• Maintain delivery momentum toward value realisation (avoid multi-year template builds with no go-lives)
• Run decision-oriented governance and maintain stakeholder alignment across competing priorities
• Influence without authority; create clarity and accountability through facts, options, and trade-offs
• Integrated planning, dependency management, and readiness control across environments, design, build, testing, data, and cutover
• Strong grasp of DevOps-based delivery, estimation, RAID discipline, and delivery economics

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• Good architectural literacy: understand impacts of solution design, extensions, integrations, data, and non-functional requirements
• Able to monitor architectural risk posture and ensure appropriate leadership coverage
• International travel required depending on program needs. Minimum 20% travelling
  
  

Benefits

Why should you choose HSO International?

Development and growth

You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents, and ambitions.

Career Path for this role

HSO Offers a Clear, Capability-based Progression For Delivery Leaders

Project Manager → Senior Project Manager → Program Manager → Senior Program Manager.

Program Managers grow through hands-on delivery, cross-team leadership, and increasing responsibility across multiple workstreams and global transformation initiatives.

Fun and success

You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other.

International project exposure

Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration.

Freedom and responsibility

You have the freedom and flexibility to organize your workdays, but especially to shape your own career.

Take the next step!

Does the combination of business processes and Microsoft technology appeal to you? Take the next step in your career path with HSO International!