Patient Care Specialist - Training & Customer Support (Contract)
Deliver exceptional patient experiences through education, coordination, and customer support. Manage daily operations, track patient training requests, and provide high-quality customer service. Effective communication and problem-solving skills required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Patient Care Specialist – Training & Customer Support (Contract)
Location: Remote
Schedule: Monday–Friday | 7:30 AM – 4:00 PM PST
Pay: $27.00 - $33.00 per hour, depending on experience
Duration: Through mid-June (potential to extend)
About the Role
We are seeking a Patient Care Specialist to support daily operations within a patient support and training program. In this role, you will provide education, coordination, and customer support to patients using a connected medical device platform. This position blends patient services, customer support, training coordination, and operational support in a fast-paced, remote environment.
The ideal candidate is empathetic, highly organized, comfortable with technology, and passionate about delivering excellent patient experiences.
What You’ll Do
- Support daily operations of the Patient Care team
- Manage inbound and outbound phone and email communication with patients and internal teams
- Assist patients with questions related to product training, device functionality, and ongoing use
- Track, manage, and update patient training requests from intake through completion
- Triage and route customer inquiries to ensure timely and accurate resolution
- Deliver high-quality customer service while meeting key performance metrics
- Ensure strict adherence to compliance, regulatory, and quality standards
- Document all customer interactions accurately in patient records
- Use active listening and problem-solving skills to identify and address patient needs
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Training & Program Support
- Manage daily flow of training-related communications and requests
- Follow up with training staff to obtain status updates as needed
- Maintain accurate training staff rosters and records
- Support interviewing, onboarding, and hiring processes for new training staff
- Assist with weekly payroll processing for training staff
- Prepare and distribute monthly program metrics and reports using Excel
- Coordinate and support email campaigns
- Host or support customer-facing webinars and virtual training sessions (preferred)
- Adapt responsibilities as program needs evolve
Required Qualifications
- 2+ years of experience in customer service, call center, patient services, or healthcare support
- Excellent written and verbal communication skills
- Comfortable learning and using new technologies and systems
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Preferred Qualifications
- Experience hosting online classes, webinars, or virtual trainings
- Experienced in medical device training, especially with continuous glucose monitors.
- Case management or patient coordination experience
- Experience supporting patients in a medical device, healthcare, or regulated environment
- Strong Excel skills for reporting and metrics tracking
Education
- College degree preferred
Work Environment & Equipment
- Fully remote position
- Standard laptop and equipment provided
- No travel required
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