Provide top-tier support to U.S.-based clients, troubleshooting complex issues across networks, servers, and cloud environments. Deliver "Wow" customer service and build friendly, professional rapport with clients. Work with a growing team in a fast-paced, international environment.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
🚀 Job Opportunity: IT Support Specialist
Are you a tech-savvy problem solver who thrives in a fast-paced, international environment? We are looking for an IT Support Specialist to join a growing team providing top-tier support to U.S.-based clients.
If you have a passion for networking, cloud platforms, and delivering "Wow" customer service, this is for you!
🌍 Location & Logistics:
- Location: 100% Remote (Must be based in Colombia 🇨🇴).
- Schedule: 8-hour shift
- Contract: Full-Time.
- English level: B2 - C1
Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
🎯 The Role:
As our IT Support Specialist, you won't just be closing tickets; you’ll be the hero managing escalated technical challenges. You will provide reactive support, troubleshooting complex issues across networks, servers, and cloud environments like Microsoft 365, Azure, and VMware.
🛠️ Key Responsibilities:
- Technical Troubleshooting: Resolve escalated issues related to network outages, server downtime, and virtualization.
- Active Support: Manage the ticket queue with agility, answering calls and contacting customers directly.
- Cloud & Platform Management: Work within M365, Entra ID (Azure AD), Google Workspace, and VMware to optimize client environments.
- Procedure-Driven: Follow detailed SOPs while maintaining a sharp eye for detail and compliance.
- Client Relationship: Build friendly, professional rapport with U.S. clients through clear and consistent communication.
💎 What We’re Looking For:
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
- English Mastery: B2 or higher is a must. You’ll be talking to native speakers daily! 🗣️🇺🇸
- IT Generalist Background: Solid experience in networking, servers, and virtualization.
- Cloud Proficiency: Hands-on experience with Microsoft 365, Azure, and Entra ID.
- The "MSP" Edge: Prior experience working with a U.S.-based Managed Service Provider (MSP) is highly preferred.
- Ticketing Tools: Experience with ServiceNow, ConnectWise, or similar PSA/RMM tools is a huge plus.
- Mindset: A problem-solver who can stay "cool" under pressure and connect casually yet professionally with clients.
🌟 Bonus Points for:
- CompTIA Network+, Microsoft (MCP), or Azure certifications.
- Experience with AWS or advanced VMware configurations.
📩 If you're interested, apply now!
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