Microsoft Administrator

Microsoft Administrator (Remote - Costa Rica)

We are seeking a Microsoft Administrator to manage and secure a distributed Microsoft environment with a strong emphasis on remote endpoint administration, security/defense, and Microsoft 365 collaboration services. This role is responsible for administering Windows endpoints, implementing Microsoft security controls, and managing collaboration platforms such as SharePoint Online and Microsoft Teams to ensure reliability, compliance, and a strong end-user experience for a remote workforce.

Key Responsibilities

Endpoint & Desktop Management

• Administer and support Windows 10/11 endpoints in a remote-first environment.
• Manage device provisioning, configuration, patching, and compliance using Microsoft Intune / Endpoint Manager.
• Maintain device standards including Autopilot provisioning, configuration baselines, software deployment, and device inventory.
• Troubleshoot endpoint issues remotely and collaborate with the Service Desk on escalations and root-cause resolution.
• Monitor endpoint health, compliance status, and update cycles to maintain a secure environment.

Security & Microsoft 365 Defense

• Implement and maintain endpoint security policies and hardening standards across Microsoft environments.
• Administer security solutions including Microsoft Defender for Endpoint and Defender for Office 365.
• Monitor alerts, investigate incidents, and coordinate response actions including containment, remediation, and reporting.
• Manage identity and access controls including MFA, Conditional Access, and role-based access management.

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• Support security best practices aligned with Microsoft security frameworks.

SharePoint Online Administration

• Administer SharePoint Online sites, permissions, and governance policies.
• Support information architecture, document libraries, and collaboration workflows.
• Manage site lifecycle, provisioning requests, and user access permissions.
• Troubleshoot SharePoint issues including integrations and collaboration challenges.

Microsoft Teams Administration

• Configure and administer Microsoft Teams policies, collaboration settings, meetings, and application permissions.
• Manage Teams lifecycle including team creation, naming conventions, governance, archiving, and external access policies.
• Support Teams adoption, collaboration improvements, and troubleshooting across distributed teams.

Operations & Documentation

• Create and maintain SOPs, runbooks, and technical documentation for Microsoft environment operations.
• Drive operational improvements through automation using PowerShell and configuration standardization.
• Provide timely communication to users and stakeholders regarding incidents, outages, and planned maintenance.
• Collaborate with IT, Security, and business stakeholders to continuously improve platform performance and reliability.

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Required Qualifications

• Microsoft 365 Certified: Endpoint Administrator Associate (Required).
• Experience administering Microsoft 365 environments for remote and distributed users.
• Hands-on experience managing Windows endpoints, device configuration, patching, and compliance using Microsoft management tools.
• Experience administering SharePoint Online and Microsoft Teams, including policies, permissions, and governance.
• Strong knowledge of Microsoft security practices, including MFA, endpoint protection, and conditional access concepts.
• Excellent troubleshooting, communication, and documentation skills with a strong focus on user support and collaboration.

Preferred Skills

• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (Nice to have).
• Experience with Azure AD / Microsoft Entra ID, Conditional Access, RBAC, or Privileged Identity Management.
• Experience with Microsoft Defender security suite, including Defender for Endpoint, Office 365, and Identity.
• Scripting and automation experience using PowerShell.
• Familiarity with Microsoft compliance and governance tools such as retention policies, sensitivity labels, or eDiscovery.