Project Manager (CCaaS)

About the Company

The organization operates in the global IT services and consulting industry, bridging enterprise and start-up innovation. It supports digital transformation for major enterprises by delivering technology solutions that enhance business operations. Established in 1989, the company has maintained a high project success rate by consistently meeting or exceeding scope, schedule, and budget objectives. It has a global presence across five continents and 25 countries, employing over 1000 professionals and achieving sustained shareholder value growth exceeding 25% annually.

About the Role

The Project Manager (with experience in CCaaS) role combines strategic and tactical responsibilities, requiring technical and leadership expertise to own and drive complex programs. The position focuses on managing risks, balancing business needs with technical constraints, and building strong cross-functional relationships. The role is crucial for ensuring high-quality deliverables, improving team productivity, and aligning project execution with strategic objectives.

Responsibilities

- Support planning and execution of complex cross-functional projects, ensuring alignment with goals and timelines

- Track deliverables and resolve issues to maintain progress

- Collaborate with Product, Engineering, and partner teams to define scope, dependencies, and timelines

- Act as liaison to ensure alignment across teams

- Maintain program documentation and facilitate meetings

- Manage risk and issue tracking, escalating blockers as needed

- Identify, assess, and manage changes through change management processes

- Provide concise program updates and consolidate data into status reports and dashboards

- Contribute to improving delivery methodologies, tools, and best practices

- Use technical knowledge to understand solutions, dependencies, and trade-offs

- Support onboarding and knowledge sharing to foster a collaborative team culture

Requirements

- 4+ years of IT project management experience

- 2+ years leading contact center transformation programs including Amazon Connect, Dialogflow CX, and Genesys Cloud

- Practical knowledge of Agile frameworks

- Proven ability to independently deliver enterprise-scale programs involving complex dependencies

- Experience influencing across organizational boundaries and engaging senior leaders

- Strong communication, facilitation, and storytelling skills to bridge technical and non-technical audiences

Compensation

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Benefits & Perks

- Comprehensive compensation and benefits package including health insurance, language courses, and relocation program

- Flexible remote work arrangements

- Professional development opportunities including certification programs, mentorship, and internal mobility

- Opportunity to work on impactful projects for global clients

- Inclusive and multicultural team environment with regular social events

- Commitment to sustainable business practices

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.