IT Manager (Remote) - Small to Mid-Sized Company

The IT Manager is a hands-on role responsible for maintaining and enhancing the organization’s IT infrastructure, ensuring secure and efficient operations in a fully remote environment. This position is suited for an individual who has led small teams (2–5 members) within lean organizations (typically under 75 employees) and demonstrates strong potential for growth.

While exposed to strategic IT planning, the role is primarily execution-focused—owning day-to-day operations, troubleshooting issues, and driving improvements. The IT Manager is expected to clearly identify problems, propose practical solutions, and confidently present recommendations to cross-functional teams and senior leadership, including the COO. Strong experience in user access management, remote security, and supporting distributed teams is essential.

Duties & Responsibilities

IT Operations & Helpdesk

• Own and continuously improve the IT ticketing system, ensuring timely and high-quality resolution of employee support requests.
• Act as the primary escalation point for complex technical issues across hardware, software, and networking, while documenting and refining standard operating procedures for common IT workflows.
  
  

Device & Asset Management

• Own the onboarding and offboarding IT processes for all employees.
• Manage the procurement, configuration, deployment, and lifecycle of laptops, mobile devices, and peripherals.
• Maintain a comprehensive asset inventory.
• Enforce device management policies (MDM).
• Support smooth onboarding and offboarding processes for all employees.
  
  

Software & Licensing

• Support the management of the company’s software stack, including evaluating tools, managing licenses, and ensuring proper utilization across SaaS platforms and business applications.
• Track usage, identify inefficiencies, and help optimize spend while maintaining compliance with licensing agreements.
  
  

Cybersecurity

• Implement and maintain core cybersecurity practices, including endpoint protection, MFA, SSO, access management, email security, and backups.
• Support the rollout of security policies, help train employees on best practices, and assist in monitoring and responding to potential threats, with exposure to broader compliance initiatives (e.g., SOC 2).
  
  

Vendor & Cost Management

• Coordinate with IT vendors, ISPs, and service providers to ensure reliable support and service delivery.
• Assist in tracking IT spend, identifying cost-saving opportunities, and contributing to tool and vendor evaluations.
  
  

Strategic Planning

• Contribute to IT planning efforts by identifying gaps, recommending improvements, and supporting initiatives that align IT capabilities with business needs.
• Provide input into scalable systems and processes as the organization grows.
  
  

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Qualifications

Required

• 3–5+ years of experience in an IT Manager or similar hands-on role
• Experience supporting small to mid-sized companies (ideally under ~75 employees)
• Strong experience in IT helpdesk operations, device management, and SaaS environments (Google Workspace required)
• Working knowledge of cybersecurity fundamentals and common security tools
• Familiarity with endpoint/device management platforms (Jamf, Intune, or equivalent)
• Strong communication skills with the ability to clearly explain technical issues and solutions
  
  

Preferred

• Experience supporting remote or distributed teams
• Exposure to vendor coordination and basic IT budgeting
• Familiarity with identity and access management tools (Okta, Azure AD, or similar)
• Interest in contributing to IT strategy and scaling infrastructure
• Relevant certifications (CompTIA Security+, Google IT Professional, or similar) are a plus