Client Success Manager (Performance Marketing) responsible for owning the end-to-end client journey, from onboarding through to retention and growth. Key responsibilities include client ownership, performance oversight, and account management. The ideal candidate will have 3-5+ years of experience in a digital marketing agency environment.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Client Success Manager (Performance Marketing)
Location: Remote, MUST BE BASED IN AUSTRALIA
Salary: USD $3,500 – $4,000 per month (depending on experience)
About the Client
Our client is a fast-growing performance marketing agency specialising in clinic and healthcare business growth. They partner with clinics to drive consistent, high-quality patient acquisition through data-driven paid media strategies.
Their approach is highly results-focused, with a strong emphasis on measurable outcomes such as cost per lead, appointment conversion, and pipeline value. Working closely with clients, they combine performance marketing expertise with structured systems to support scalable, predictable growth.
The business operates in a fully remote, high-performance environment, suited to individuals who are commercially minded, proactive, and confident working with both data and clients to drive results.
Overview
This role owns the end-to-end client journey, from onboarding through to retention and growth.
It is a client-facing role with strong performance accountability. You will not be running campaigns yourself, but you will be expected to understand performance deeply, identify issues early, and work closely with internal media teams to drive results.
Key Responsibilities
Client Ownership & Relationship Management
- Own the full client lifecycle from signed contract through to renewal
- Act as the primary point of contact and build strong, trust-based client relationships
- Run structured weekly check-in calls with all clients
- Manage client expectations, communication, and overall experience
Performance Oversight & Accountability
- Monitor campaign performance daily (CPL, CPA, appointment show rate, pipeline value)
- Identify underperformance early and proactively drive corrective action
- Work closely with media buyers and fulfilment teams to improve results
- Translate performance data into clear, actionable insights for clients
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Onboarding & Delivery Coordination
- Manage full client onboarding (Slack setup, GHL access, intake forms, kickoff calls)
- Coordinate between clients and internal teams to ensure smooth delivery and timelines
- Ensure campaigns and deliverables remain aligned with client objectives
Reporting & Communication
- Build and maintain client reporting dashboards
- Deliver clear weekly performance summaries and updates
- Communicate results, challenges, and next steps with confidence and clarity
Client Retention & Growth
- Handle objections, concerns, and escalations professionally and proactively
- Identify upsell and expansion opportunities within existing accounts
- Drive retention through strong performance and client experience
Systems & Process
- Maintain accurate CRM records and updates in Airtable and GHL
- Contribute to SOPs and playbooks as the client success function scales
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Minimum Requirements (Must-Have)
- 3–5+ years’ experience in a digital marketing agency environment (non-negotiable)
- Proven experience managing client accounts with accountability for campaign performance outcomes
- Strong understanding of performance marketing metrics (CPL, CPA, conversion rates, pipeline value)
- Demonstrated ability to analyse performance data and proactively identify issues and solutions
- Experience working closely with media buyers / performance teams and confidently engaging on performance
- Strong client-facing skills, including running calls, managing expectations, and handling objections
- Experience managing multiple client accounts in a fast-paced environment
- Highly organised with strong attention to detail and systems discipline
Highly Advantageous
- Previous hands-on experience in paid media (Meta, Google Ads, etc.)
- Experience in lead generation or high-performance marketing environments
- Experience working with clinics, healthcare businesses, or similar service-based lead generation models
- Familiarity with tools such as Go High Level (GHL), Airtable, or similar CRM/reporting platforms
What Success Looks Like
- High client retention and satisfaction
- Strong, stable campaign performance across accounts
- Proactive identification and resolution of performance issues
- Clear, confident client communication and reporting
- Consistent identification of growth and upsell opportunities
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