Contribute to public health, safety, and scientific progress by overseeing customer relationship management systems, building automated processes, and delivering accurate reporting on key business metrics. Collaborate with cross-functional teams to ensure consistency and accuracy in reporting metrics. Develop dashboards and reports to track performance indicators.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Working Hours - Remote role
Monday to Friday, 8:00 AM – 5:00 PM (Central Time)
About the Opportunity
This role offers the chance to contribute to work that supports public health, safety, and scientific progress. The organisation is committed to innovation, continuous improvement, and advancing solutions that benefit communities and everyday life.
Position Overview
This position is centred on overseeing and enhancing customer relationship management systems to strengthen client interactions, improve tracking of revenue performance, and ensure smooth integration across multiple platforms. The role involves building automated processes, maintaining efficient workflows, and delivering accurate reporting on key business metrics.
Success requires strong collaboration across departments, attention to detail in data management, and an ability to adapt to evolving practices in revenue operations and marketing technology.
Core Responsibilities
- Take ownership of the full marketing technology ecosystem, ensuring systems are properly configured, maintained, and continuously improved
- Design, implement, and refine automated workflows that support engagement throughout the customer lifecycle
- Manage lead handling processes, including scoring, routing, and nurturing strategies
- Establish and monitor models that attribute revenue across marketing, sales, and service functions
- Review pipelines and automation processes to identify inefficiencies and opportunities for optimisation
- Develop dashboards and reports to track performance indicators such as conversion rates, campaign effectiveness, and return on investment
- Collaborate with sales, marketing, and finance teams to ensure consistency and accuracy in reporting metrics
- Connect core CRM and sales platforms with additional tools to enable seamless data integration
- Document systems, workflows, and procedures to support scalability and consistency
- Contribute to cross-team initiatives involving data quality, system alignment, and automation improvements
- Stay informed on emerging trends and best practices in CRM systems, marketing technology, and revenue operations
- Lead and support team members, ensuring performance objectives are met
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Qualifications
Education:
- Bachelor’s degree required
Certifications:
- Certification in a leading CRM platform (e.g., HubSpot) preferred
Experience & Knowledge:
- Minimum of five years in marketing operations or a similar function
- Strong experience with CRM and sales platforms (e.g., HubSpot Enterprise, Salesforce)
- Background in managing demand generation systems in a complex B2B environment
- Familiarity with data enrichment tools and intent-based marketing platforms
- Understanding of SEO, search algorithms, and related tools
- Knowledge of digital marketing strategies, including paid advertising and retargeting
- Experience with web analytics platforms such as Google Analytics
- Exposure to business intelligence tools (e.g., Power BI)
Key Skills
- Ability to manage multiple projects and coordinate across teams
- Strong analytical mindset with the ability to interpret data and recommend improvements
- Skilled in building reports and dashboards to support decision-making
- Proactive approach to problem-solving and improving systems
- Competence with standard office software
- Excellent communication and collaboration abilities
- Capable of working both independently and as part of a distributed team
- Experience leading or mentoring team members remotely
- Ability to manage external vendors and budgets effectively
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Work Environment
This is a remote position requiring a secure home office setup. Occasional travel may be required for training sessions or industry events.
Benefits
Employees in full-time roles are eligible for a comprehensive benefits package, which may include:
- Competitive salary
- Health, dental, and vision coverage
- Retirement savings plan with employer contributions
- Paid time off (holidays, vacation, and sick leave)
- Wellness initiatives and flexible spending options
- Tuition assistance
- Employee support programs
- Parental leave
- Optional additional coverage such as legal or identity protection services
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