People Operations Coordinator (HR Support)

Job Title: People Operations Coordinator (HR Support)

Location: Remote (United States)

Employment Type: Contract (6 Months)

Pay Rate: $23–$24 per hour (W2)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (local time zone)

Job Overview:

We are seeking a detail-oriented and service-focused People Operations Coordinator to support employee HR inquiries in a fast-paced environment. In this role, you will act as the first point of contact for employees seeking assistance across various HR-related areas including payroll, benefits, onboarding, time off, and company policies. This position requires strong communication skills, a customer-first mindset, and the ability to manage multiple requests while maintaining accuracy and confidentiality.

Key Responsibilities:

• Serve as the first point of contact for employee HR inquiries related to payroll, benefits, leave of absence, onboarding, offboarding, and company policies.
• Manage and resolve employee support cases using a ticketing or case management system while meeting established service level timelines.
• Respond to employee questions with clear, professional, and timely communication.
• Prepare and process time-sensitive HR documents including employment verification letters, onboarding documentation, offboarding paperwork, and personnel records.
• Maintain accurate case documentation and ensure proper routing of requests to appropriate internal teams when required.

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• Conduct regular audits of HR records and documentation to ensure accuracy and compliance.
• Maintain strict confidentiality when handling sensitive employee information and records.
• Collaborate with cross-functional teams such as payroll, benefits, HR operations, and IT to resolve employee inquiries efficiently.
• Support improvements to employee self-service resources and identify opportunities to enhance HR processes and documentation.
• Assist with additional HR projects or operational tasks as assigned.

Qualifications:

• At least 1 year of HR-related experience or relevant coursework in Human Resources or a related field.
• Strong written and verbal communication skills with the ability to provide clear and professional responses to employee inquiries.
• Customer service mindset with the ability to handle questions and concerns with professionalism and empathy.
• Strong organizational skills and the ability to manage multiple requests while meeting deadlines.
• High attention to detail and commitment to maintaining data accuracy.

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• Ability to work independently in a remote environment while collaborating with a distributed team.
• Experience handling confidential employee information with discretion.

Preferred Qualifications:

• Experience working with HR case management or ticketing systems.
• Familiarity with HR information systems (HRIS).
• Experience supporting HR shared services or employee service center environments.
• Exposure to systems such as ServiceNow, Workday, or similar HR platforms.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.