2nd and 3rd Line Service Desk Engineer

2nd & 3rd Line Service Desk Engineers x 2 - Leading MSP

Are you 2nd or 3rd Line Engineer? Passionate about working in a MSP environment?

Prefer to work fully remote?

If so, please see below...

We’re working with a growing UK-based Managed Service Provider currently scaling their support function, with opportunities for both 2nd Line and 2nd/3rd Line Engineers to join a fully remote team.

This is an excellent opportunity to join a business that combines the backing of a wider group with the feel of a specialist MSP, offering exposure to a broad and varied client base.

The Role

You’ll be providing remote support across multiple environments, working across a range of Microsoft and infrastructure technologies.

The 2nd/3rd Line role will also involve acting as an escalation point and supporting more complex technical issues.

Tech Environment

• Microsoft 365 / Office 365 (including Intune)
• Active Directory / Azure AD
• Windows Server & Desktop
• Virtualisation (VMware, Hyper-V, Azure)
• Networking (LAN/WAN/VPN)
• Citrix / RDS / WVD (essential)

What They’re Looking For

• Experience within an MSP environment
• Strong troubleshooting and customer-facing support skills
• Solid Microsoft / infrastructure knowledge
• Ability to work effectively in a fully remote team

Why Apply

• Fully remote role with no travel required
• Broad technical exposure across multiple clients
• Clear progression into more senior / 3rd line responsibilities
• Supportive and growing technical team

If this sounds of interest, please apply!